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Genesys Cloud CX IVR
Job Location:
Monthly Salary:
Posted:
29 September 2026 (18 hours ago)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at . Mandatory Skills: Genesys Cloud Contact Center Admin. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Job Description
Required Experience and Skills
- Experience ofworking with Genesys Cloud CX.
- Experience of Routing outbound and digital channels workforce management quality management and API integrations.
- Experience with API integrations OAuth event notifications and data actions.
- Strong understanding of telephony concepts including SIP SBCstrunking codecs and call flows.
- Scripting experience (JavaScript or Python) is a plus.
- Familiarity with cloud platforms such as Microsoft AzureAWSor Google Cloud.
- Knowledge of Agile/Scrum methodologies and practices.
Key Responsibilities
- Design configure and implement solutions using Genesys Cloud CX including routing IVR flows queues user and role management integrations and analytics.
- Develop andmaintain Architect flowsfor calls chat email bots as well as workforce and quality management setups.
- Integrate Genesys Cloud CX with CRM systems (Salesforce ServiceNow Dynamics365) and other platforms via APIs or web services.
- Optimizecall flows routing logic analytics dashboards and reporting to enhance customer experience and efficiency.
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
