GDS Risk Consulting Executive Director Revenue Assurance
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Job Summary
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Join EY and help to build a better working world.
Executive Director Revenue Assurance (RA) Center of Excellence (CoE)
EY Global Delivery Services (GDS) Risk Consulting / TMT
Position Summary (Job Purpose)
The Executive Director Revenue Assurance (RA) CoE Leader will be responsible for establishing scaling and positioning a global Revenue Assurance capability within EY Global Delivery Services (GDS).
The role focuses on building a consulting led technology enabled and AI driven RA CoE delivering end to end services across RA advisory transformation managed services enabled by automation analytics and continuous controls monitoring for Telecommunications and Digital Service Provider clients.
A critical element of this role is to embed intelligent automation and Agentic AI approaches into RA service offeringsmoving from traditional detective controls to proactive autonomous and self learning RA operating models.
Key Responsibilities
- Strategy & Capability Leadership
- Define and own the vision strategy and operating model for the Revenue Assurance CoE within GDS
- Design a phased maturity roadmap covering:
- RA advisory and transformations
- Intelligent controls and continuous monitoring
- Managed services and co sourcing models
- Position GDS and overall EY as a global delivery innovation and solutioning hub for Revenue Assurance
Go to Market (GTM) & Client Engagement
- Partner with Global Area and Market Telco leadership to support RA go to market strategy
- Lead and contribute to:
- Client pursuits proposals and business cases
- Solution design and RA operating model transformations
- Client discussions on revenue leakage margin protection and assurance modernization
- Bring consulting judgment and storytelling to complex RA challenges
Agentic AI Automation & Analytics Enablement
- Champion Agentic AI led Revenue Assurance including:
- Autonomous detection and prioritization of revenue leakage
- AI agents for exception handling root cause analysis and control remediation
- Self learning models that continuously improve RA effectiveness
- Drive adoption of:
- Advanced analytics and data driven RA
- Intelligent automation and workflow orchestration
- Continuous controls monitoring
- Convert AI led capabilities into scalable repeatable and market ready offerings
Service Delivery & Quality Oversight
- Provide executive oversight across RA engagements including:
- Revenue leakage analysis
- Billing mediation and usage assurance
- Interconnect roaming and digital revenue assurance
- Establish standard methodologies delivery governance and quality checkpoints
- Own operational metrics such as utilization margin quality and client satisfaction
- Focus will be on driving efficiencies in delivery and enabling the benefits to the end client.
Talent & Practice Development
- Build and mentor RA leaders with strengths across:
- RA domain expertise
- Technology data and automation
- Risk controls and compliance
- Develop structured learning and upskilling paths covering:
- Consulting skills
- AI enabled RA
- Client and stakeholder management
- Create a strong RA culture centered on innovation collaboration and quality
- Drive team engagement and people growth.
Financial & Governance Responsibilities
- Own practice level KPIs financial discipline and growth planning
- Support leadership decisions on:
- Workforce planning
- Investment priorities
- Capability scaling
Skills & Experience Required
Core Experience
- 18 years of experience across Revenue Assurance Telco Risk Controls or Billing domains
- Deep understanding of:
- Telco revenue models (B2C B2B Digital MVNO)
- Leakage points across order to cash network usage billing and interconnect
Consulting & Leadership
- Proven experience leading consulting or advisory led engagements
- Strong solutioning proposal development and executive client interaction skills
- Track record of building or scaling niche practices or CoEs
Technology Analytics & AI (Leadership Level)
- Strong appreciation of:
- RA tools and platforms
- Data analytics automation and visualization
- Agentic AI concepts applied to controls monitoring and assurance
- Ability to translate AI and automation into business value narratives
Education & Certifications
- Engineering MBA or equivalent postgraduate qualification
- Certifications in Telecom sector Risk Analytics or AI
EY Building a better working world
EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.
Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.
Required Experience:
Director
About Company
Bij EY Studio+ creëren we transformatieve ervaringen die mensen in beweging brengen en markten vormgeven. We combineren design, technologie en commercieel inzicht, aangevuld met EY.ai, een verenigend platform en aangedreven door ons volledige spectrum van diensten.
