Front Office Manager(FMX)
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Job Summary
About The Role:
Effective management of the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple configuration changes to ensure an efficient and effective system.
Ensure hotel targets around RPS NPS Loyalty and room upselling are met to ensure KPIs are achieved.
Oversee the lobby services including car parking and porterage ensuring VIP and other guest arrivals and departures are as smooth and efficient as possible to maximise guest satisfaction.
Daily liaison with the Reservations office to ensure accuracy in room allocation and maximisation of yield in order to drive the financial performance of the hotel.
Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson to ensure the correct information is relayed.
Establish in conjunction with the General Manager financial performance targets for revenue expenditure and market share and ensure department achieves these targets.
Strive to implement the Accor Vision and demonstrate active use of Accor Heartist Values in order to lead by example.
Assist in the development of the Annual Business Plan and Financial Budget.
Any other duties assigned by your manager.
Qualifications :
About You:
Experience & Background:
- Bachelors degree in a relevant field or a combination of equivalent education.
Minimum 5 years of front office experience in hotels.
Minimum 3 years in a leadership or supervisor role.
Previous experience with high occupancy fast check-in/out cycles business and leisure travelers.
Skills & Personality:
A natural leader with presence and poise.
Confident with hotel PMS systems (Opera preferred).
Excellent communicator - written verbal and digital.
Calm under pressure solutions-oriented and guest-obsessed.
Tech-savvy and process-driven with a love for clean systems and smooth operations.
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
