Front Office Manager

Novotel Goa Candolim is looking for a dynamic and enthusiastic Front Office Manager to lead the front office operation and deliver exceptional guest experiences within our hotel. This is an excellent opportunity for a motivated hospitality professional with strong operational knowledge leadership skills and a passion for service excellence. Due to the nature of the role full flexibility is required to work a variety of shifts including evenings weekends and bank holidays in line with business needs.

Key Responsibilities

Front Office Operations

• Oversee the daily operation of the Front Office department ensuring all service standards are maintained
• Coordinate effectively with Housekeeping and other departments to resolve operational and administrative matters
• Manage room inventory and guest arrivals to ensure smooth and efficient operations
• Handle VIP guests group arrivals and high occupancy periods with attention to detail
• Support revenue growth by analysing market trends and encouraging effective room upselling
• Ensure exceptional customer service is delivered at all times

Team Management

• Recruit train mentor and develop Front Office Team Members
• Conduct performance reviews
• Prepare departmental rotas and lead regular team meetings
• Maintain high standards of presentation professionalism and service within the team
• Foster a positive and productive working environment

Qualifications :

About You

• Previous experience (12 years minimum) in a similar Front Office management role within hospitality
• Strong working knowledge of Opera Cloud
• Proven ability to multitask and make effective decisions in a fast paced environment
• Excellent communication skills
• Strong leadership qualities with the ability to motivate and develop teams
• An operational mindset with a passion for hospitality

Remote Work :

No

Employment Type :

Full-time