Front Office Executive Fairmont Agra

• Manage guest check-in and check-out procedures ensuring a seamless and welcoming experience for all guests
• Oversee reservation management and coordinate with the reservations team to optimize occupancy and revenue
• Handle guest inquiries requests and complaints with professionalism and resolve issues promptly to ensure guest satisfaction
• Supervise and coordinate front office staff including bell desk concierge and housekeeping liaison teams
• Manage cash handling billing processes and point-of-sale transactions with accuracy and adherence to financial protocols
• Maintain security protocols including key management access control and guest privacy protection
• Coordinate with other departments (housekeeping maintenance food and beverage) to ensure operational efficiency and guest service excellence
• Prepare and maintain accurate front office reports including occupancy reports revenue summaries and incident documentation
• Implement revenue management strategies to maximize hotel profitability and occupancy rates
• Train mentor and develop front office team members to maintain high service standards and professional conduct
• Ensure compliance with hotel policies procedures and industry regulations
• Monitor and manage guest feedback implementing improvements based on guest comments and suggestions
• Assist with special events VIP guest services and customized requests to enhance guest experiences

Qualifications :

**Required Qualifications:**

• High school diploma or equivalent; hospitality or business certification preferred
• Minimum 3-5 years of front office experience in a 4-star or luxury hotel environment
• Proven experience in guest services reservation management and front desk operations
• Strong knowledge of hotel management systems (PMS) and point-of-sale (POS) software
• Excellent communication and interpersonal skills with the ability to manage diverse guest interactions
• Proficiency in cash handling billing processes and financial reconciliation
• Demonstrated ability to lead and supervise front office teams effectively
• Strong organizational and multitasking abilities in a fast-paced environment

Additional Information :

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow Learn and Enjoy
• Explore Limitless Possibilities

Remote Work :

No

Employment Type :

Full-time