Front End Developer

Job Description:

Job Description: Managed Services Front-End Engineer

Position Overview

We are looking for an experienced detail-oriented and service-driven Managed Services Front-End Engineer with strong expertise in Salesforce Commerce Cloud (SFCC) and hands-on experience with Storefront Reference Architecture (SFRA).

In this role you will be responsible for supporting enhancing and optimising high-performance scalable and visually engaging eCommerce storefronts for enterprise clients. You will work within a managed services environment handling front-end development production support issue resolution minor enhancements performance improvements and ongoing platform maintenance.

The ideal candidate should have strong technical skills in SFCC front-end development a customer-first mindset excellent troubleshooting capabilities and the ability to work in a dynamic environment with defined SLAs and shifting priorities.

Key Responsibilities

SFRA-Based Front-End Development

• Build customize and maintain modular reusable front-end components using the SFRA framework.
• Customize and extend SFCC templates using ISML JavaScript jQuery SCSS Page Designer and other front-end assets.
• Translate UI/UX designs into responsive interactive pixel-accurate and visually consistent web interfaces.
• Use the Bootstrap framework to deliver mobile-first and responsive eCommerce experiences.
• Integrate UI components from established design systems while ensuring scalability and maintainability.
• Maintain visual consistency usability and reusability across all customer-facing pages.
• Ensure cross-browser compatibility across major browsers and devices.
• Follow accessibility standards including WCAG and ADA guidelines.

Managed Services Support and Maintenance

• Provide front-end support for SFCC-based eCommerce platforms in a managed services model.
• Investigate troubleshoot and resolve production issues related to UI templates styling scripts responsiveness and page rendering.
• Work on incident tickets service requests change requests and minor enhancements within agreed SLAs.
• Perform root cause analysis for recurring front-end issues and recommend long-term fixes.
• Support regular deployments hotfixes releases and post-deployment validations.
• Monitor and improve front-end performance usability and customer experience.
• Collaborate with client teams and internal stakeholders to clarify issues provide updates and ensure timely resolution.
• Maintain clear documentation for fixes enhancements known issues and technical changes.

Collaboration Standards and Quality Control

• Work closely with UX/UI designers back-end developers QA engineers business analysts and client stakeholders.
• Participate in requirement discussions impact analysis and technical solutioning for front-end changes.
• Support code reviews and ensure adherence to SFRA and front-end development best practices.
• Mentor junior developers and help improve overall code quality within the team.
• Follow coding standards version control practices release processes and change management guidelines.
• Ensure all front-end deliverables are tested for responsiveness accessibility browser compatibility and performance.

Technical Responsibilities

• 47 years of experience in front-end development.
• Minimum 23 years of hands-on experience with Salesforce Commerce Cloud preferably using Storefront Reference Architecture.
• Strong command of HTML5 CSS3 SCSS JavaScript ES6 jQuery and component-based development.
• Proficiency in ISML templates SFRA architecture Page Designer and JavaScript controllers.
• Experience in building responsive and mobile-first interfaces using Bootstrap.
• Knowledge of JavaScript frameworks such as React is preferred.
• Strong understanding of SFCC cartridges templates scripts content slots assets and storefront customization.
• Experience with front-end performance optimization techniques such as:
  • Lazy loading
  • Code splitting
  • Image optimization
  • Critical CSS management
  • Minification and bundling
• Proficiency in Git for version control and collaborative development.
• Experience with Webpack NPM and front-end build tools.
• Ability to troubleshoot complex front-end issues across devices browsers and environments.
• Experience working with third-party integrations analytics tags payment widgets marketing tools and personalisation components is a plus.
• Understanding of Agile delivery ticketing tools and support workflows such as Jira ServiceNow Azure DevOps or similar platforms.

Core Competencies

• Strong analytical and problem-solving skills with the ability to debug complex issues quickly.
• Excellent communication and interpersonal skills.
• Ability to work effectively with cross-functional and distributed teams.
• Strong ownership accountability and commitment to quality.
• Ability to manage multiple tickets priorities and deadlines in a fast-paced managed services environment.
• Customer-focused mindset with a commitment to service excellence.
• Proactive approach to identifying risks performance issues and improvement opportunities.
• Ability to mentor peers share knowledge and contribute to team capability building.
• Detail-oriented with a strong focus on maintainable and scalable code.

Preferred Qualifications

• Salesforce Commerce Cloud experience in a managed services or production support environment.
• Salesforce JavaScript Developer Certification is a plus.
• Experience with Headless Commerce architectures or Progressive Web App frameworks.
• Familiarity with SFCC Business Manager configuration.
• Experience supporting international eCommerce websites across multiple locales and currencies.
• Knowledge of SEO best practices for eCommerce storefronts.
• Experience with accessibility testing tools and performance audit tools such as Lighthouse.
• Immediate joiners or candidates with short notice periods will be preferred.

Qualifications

• BE / / MCA or equivalent technical qualification.
• Proven experience working with Salesforce Commerce Cloud.
• Strong front-end development background with hands-on experience in SFRA.
• Proficient in troubleshooting issues related to Salesforce configuration customizations integrations and storefront behavior.
• Ability to adapt to a dynamic and fast-paced environment with shifting priorities.
• Experience working with Indian and global clients in an Agile or managed services delivery model will be an advantage.

Good to Have

• Exposure to eCommerce domains such as retail fashion luxury FMCG consumer goods or B2C commerce.
• Understanding of CI/CD pipelines and deployment workflows.
• Experience with monitoring tools logging tools and defect management processes.
• Basic understanding of back-end SFCC development concepts.
• Ability to contribute to continuous improvement initiatives reusable component libraries and support automation.

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