FinOps Manager – Accounts Payable, Accounts Payable Operations team
Job Summary
Amazon Financial Operations Level 5 Full-Time US Shift
Every payment Amazon makes to a supplier starts with a promise - and the Accounts Payable Operations team is the engine that keeps that promise at massive scale across dozens of subsidiaries and global marketplaces. As a FinOps Manager AP youll lead a core US-shift team responsible for the full invoice lifecycle - from ingestion through successful payment execution - ensuring that tens of thousands of vendors worldwide are paid accurately and on time.
This is a high-visibility leadership role at the intersection of operational excellence and financial transformation. Youll own the transition of multiple subsidiary AP processes into a centralized operating model build the playbooks that scale our operations for Amazons continued expansion and drive automation initiatives that directly reduce manual touchpoints and cost-per-transaction. If youre energized by building teams simplifying complexity and delivering measurable outcomes in a fast-moving environment - this role was made for you.
Role Overview
The FinOps Manager Accounts Payable will lead a team supporting core US-shift AP operations and play a critical role in ensuring financial operations are scalable efficient and prepared for continued business growth.
The role will have end-to-end ownership of the Accounts Payable process from invoice ingestion through invoice processing exception/hold resolution and successful payment execution. The manager will work closely with upstream and downstream teams across Finance Procurement Technology and business functions to ensure timely and accurate processing and payments.
The role will also be responsible for transitioning and stabilizing AP processes for multiple subsidiaries. This includes building and developing high-performing teams managing operational performance establishing priorities driving process improvements and ensuring compliance with global policies controls and service-level commitments.
The successful candidate will be a strong people leader and operational owner with a passion for process innovation automation controllership and customer/vendor experience. The candidate should be comfortable operating in a dynamic fast-paced environment and independently solving complex and ambiguous business problems.
Basic Qualifications
or Masters degree with 10 years of post-qualification experience in Accounts Payable Finance Operations Shared Services or a related field.
2.5 years of project management and people management experience including experience leading cross-functional initiatives with technical and non-technical teams.
understanding of Accounts Payable operations and end-to-end financial processes.
ability to manage large-scale operations transitions and process changes.
customer focus with experience managing internal and external stakeholders.
ability to operate independently and make sound decisions in ambiguous situations.
analytical problem-solving and decision-making skills.
-oriented mindset with a demonstrated ability to delive
r against challenging goals.
written verbal and interpersonal communication skills.
and willingness to work in flexible/night shifts weekends and holidays based on business requirements.
Preferred Qualifications
1.4 years of experience driving continuous improvement initiatives that improved controllership operational efficiency or scalability with measurable results.
2.4 years of experience identifying incomplete or inaccurate data performing root-cause analysis and developing and implementing escalation/corrective-action plans.
3.4 years of experience mentoring and developing junior finance operations or business team members.
managing global or multi-geography Accounts Payable operations.
with process transitions migrations or integration of new subsidiaries.
working with automation workflow self-service or finance technology solutions.
developing operational metrics and using data to drive business decisions.
Key job responsibilities
1. Lead manage and develop a team of AP Specialists and Operations Managers supporting end-to-end Accounts Payable operations.
2. Own day-to-day operational performance and ensure accuracy timeliness productivity quality and SLA adherence.
3. Successfully lead the transition of multiple subsidiary AP processes into the operations team ensuring smooth migration stabilization and business continuity.
4. Manage hiring onboarding training coaching performance management and career development for team members.
5. Establish team priorities allocate workload effectively and ensure appropriate resource planning based on business requirements and volume forecasts.
6. Drive systems process and operational improvements to enable on-time and accurate vendor payments.
7. Identify opportunities to eliminate manual processes through automation standardization and self-service solutions.
8. Own and drive adherence to AP policies procedures and controls while ensuring consistency across global entities.
9. Act as a senior escalation point for complex vendor customer payment invoice and operational issues ensuring timely resolution and appropriate stakeholder communication.
10. Proactively identify recurring issues analyze service trends perform root-cause analysis and implement corrective and preventive actions.
11. Develop maintain and monitor operational metrics and dashboards covering SLA performance payment timeliness productivity quality defects backlog cost and customer/vendor experience.
12. Drive cost optimization initiatives and identify opportunities to improve operational efficiency and scalability.
13. Partner with Finance leadership to forecast future headcount requirements based on business growth transaction volumes country expansion and operational demand.
14. Expand self-service capabilities and digital solutions to improve the vendor experience while reducing manual intervention.
15. Provide regular weekly and monthly business reviews performance updates and operational insights to Director- and VP-level Finance stakeholders.
16. Develop implement and maintain effective internal controls across AP processes.
17. Partner with Internal Audit controllership compliance and finance teams to address control gaps and audit requirements.
18. Lead cross-functional technology systems and process-improvement initiatives involving Finance Procurement Operations and technical teams.
20. Work effectively with stakeholders across multiple geographies and time zones including support for US business hours flexible/night shifts weekends and holidays based on business requirements.
21. Ensure operational readiness for new business launches subsidiary transitions process changes and organizational growth.
How youll spend your time: Expect roughly 40% leading and coaching your team 25% on cross-functional collaboration and stakeholder communication 20% on process improvement and automation projects and 15% on deep-focus analysis (metrics controls forecasting).
People Leadership
The manager will be responsible for building and maintaining a high-performing AP organization by:
a) Hiring and developing strong finance and operations talent.
b) Establishing clear performance expectations and measurable goals.
c) Conducting regular performance reviews and providing actionable feedback.
d) Identifying development opportunities and creating career progression plans for team members.
e) Coaching employees to improve operational analytical and leadership capabilities.
f) Building a culture of ownership continuous improvement customer obsession and operational excellence.
Process & Operational Excellence
a)The role requires a strong focus on continuously improving AP operations by:
b)Identifying process gaps inefficiencies and recurring defects.
c)Performing root-cause analysis and implementing sustainable solutions.
d)Standardizing processes across subsidiaries and geographies.
e)Reducing manual effort through automation and self-service.
f)Improving payment accuracy and timeliness.
g)Driving measurable improvements in productivity cost quality and customer/vendor experience.
h)Establishing mechanisms to monitor and prevent negative service trends.
Stakeholder Management
a)The candidate will work extensively with Finance Procurement Controllership Internal Audit Technology Operations and external vendors across multiple geographies.
b)The role requires the ability to communicate effectively with senior stakeholders influence decisions manage escalations and drive cross-functional initiatives without direct authority.
A day in the life
What This Role Offers You
Youll have a front-row seat to Amazons financial infrastructure at global scale - leading a team that directly impacts supplier relationships cash management and controllership across every marketplace Amazon operates in. This is not a maintain-the-status-quo role: youll build new operating models drive automation and shape the future of how Amazon pays its partners.
Key Performance Areas
Success in this role will be measured through:
Excellence Accuracy productivity quality and SLA adherence.
Performance Timely and accurate vendor payments.
Leadership Team engagement performance retention and career development.
Improvement Automation standardization and measurable efficiency gains.
Experience Effective resolution of issues and improvement in service levels.
& Compliance Strong internal controls and audit readiness.
Optimization Productivity improvements and effective resource utilization.
Growth & Scalability Readiness to support new subsidiaries geographies volumes and business requirements.
About the team
About the Team
Accounts Payable Operations supports multiple geographies and marketplaces globally and provides critical financial services across the organization.
The team is responsible for:
and automated invoice processing.
ingestion and validation.
of invoice holds and exceptions.
timely and accurate supplier payments.
account setup and maintenance.
to supplier and business partner queries.
subsidiary transitions and process migrations.
automation and process improvements across AP operations.
The team operates in a highly dynamic environment and partners with multiple global stakeholders to ensure accurate compliant and timely payments to suppliers while continuously improving the overall vendor experience.
- 4 years of Accounts Payable (AP) experience
- 4 years of applying key financial performance indicators (KPIs) to analyses experience
- 4 years of building financial and operational reports/data sets that inform business decision-making experience
- 4 years of creating process improvements with automation and analysis experience
- 3 years of directly managing and leading a team of 3 members experience
- 5 years of working cross functionally with tech and non-tech teams experience or a PMP and 5 years of team management experience
- Experience in a customer-focused field or business
- Experience working proactively and independently meeting deadlines and delivering on projects and tasks
- Experience in problem solving and delivering results
- Experience in oral and written communication
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Masters/Bachelors degree with 10 years of post-qualification experience in Shared Services Accounts Payable
- Candidate is expected to collaborate with multiple geographies including US and work in flexible shifts/ night hours and during holidays/weekends based on business requirement
- 4 years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- 4 years of identifying incomplete or inaccurate data identifying the root cause and creating/implementing an escalation plan experience
- 4 years of mentoring junior finance and/or business team members experience
- 4 years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
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