Finance Collection Officer

We are looking for a Finance Collection Officer to join our Finance team and support timely customer payments. The role will be responsible for monitoring outstanding accounts following up with customers resolving payment-related queries and maintaining accurate collection records.

• Contact customers by phone and email to follow up on outstanding invoices and secure payment commitments.
• Monitor customer accounts aging reports and overdue balances to identify accounts requiring collection action.
• Record collection activities customer responses payment commitments and follow-up actions accurately in the ERP or collection tracking system.
• Send customer statements payment reminders follow-ups and collection notices in line with company procedures.
• Coordinate with Accounts Receivable Credit Control Operations and customers to resolve payment queries disputes and allocation issues.
• Follow up on promised payment dates and escalate missed commitments or high-risk accounts to the line manager.
• Support month-end reporting by updating collection status expected cash inflows disputed balances and overdue account commentary.
• Maintain complete and accurate collection records customer correspondence and supporting documentation for audit and management review.
• Ensure compliance with company policies internal controls collection procedures and customer communication standards.
• Contribute to improving collection effectiveness reducing overdue balances and strengthening cash flow visibility.

Qualifications :

What Were Looking For

• Bachelors degree in Accounting Finance Business Administration Commerce or a related field.
• 14 years of relevant experience in Collections Accounts Receivable Credit Control Customer Service or Finance Operations.
• Good understanding of customer account follow-up aging analysis payment commitments dispute resolution and collection processes.
• Experience with ERP systems such as Oracle SUN Systems SAP or similar finance platforms is highly desirable.
• Proficient in Microsoft Excel with the ability to work with customer statements aging schedules and collection trackers.
• Exposure to Power BI automated collection tools or banking platforms is an added advantage.
• Strong English communication negotiation and interpersonal skills.
• High attention to detail with good time management and organizational skills.

Remote Work :

No

Employment Type :

Full-time