Field Service Engineer-Nagpur

Milacronis looking for a Engineer to join our team in the Chattiasgad Raipur this position you will be responsible for providing end-to-end support to customers from the installations of machines to breakdown and spares support and also responsible for the aftermarket sales revenue for the Youll Do:To Provide End-to-end support to customers from Installation of Machines to breakdown calls machine problems Spare Support Training for Machine Operating Processing Problems pre-installation requirements with customersDeveloping & Implementation of the Corrective / Preventive actions for any Machine & further ensuring the Global Action of All Machines. Responsible for troubleshooting and providing solutions to overcome the for installation and servicing of all machines in the support to customers for Mould Trials (Inhouse & on-site) for Machine for Assembly of Machines &Machines operations at Customer SiteProvide training to customers for the Machine Operating & Trouble Shooting of Machine IssueSubmitting the Field return part to the factory for analysis as well as to recover the cost of warranty of the flash for parts customer training and customer care of Spare Parts Business & Developing the Spare Parts recommendationPreparing & Submission of Service Report for each machineMaintaining Software Backup / Hydraulics Circuits & Bill of Material on Service PortalPosition Summary:The purpose of the role is to provide end to end support to customers from installations of machines to breakdown and spares support. Also responsible for aftermarket sales revenue for the Youll Do:To Provide End to End support to customers from Installation of Machines to breakdown calls machine problem Spare Support Training for Machine Operating Processing Problem and Mold trails for pre installation requirement with & Implementation of the Corrective / Preventive actions for any Machine & further ensuring the Global Action of All Machines. Responsible for trouble shooting and providing solutions to overcome the training to customers for the Machine Operating & Trouble Shooting of Machine IssueResponsible for retention of existing customers and visiting customers regularly to ensure liaison & converting them into repeat customersSubmitting the Field return part to factory for analysis as well as to recover cost of warranty of the compliance to operational control procedure requirements & maintain history of ERN (Engineering Request Note) for Modification in MachinesGeneration of Spare Parts Business & Developing the Spare Parts recommendationPreparing & Submission of Service Report for each machineProviding Support & Suggestions to Design Assembly & Testing TeamDeveloping the FOC Spare Kit to Support Sales of Balance Payments for Spare :Will be Part of Pune Service team and the working location will be at Qualifications:BE/ BTech - Electronics & Instrumentation;BE/ BTech - Electrical;BE/ BTech - Mechanical;Diploma in Electronics Engg;Diploma in Elect & Communication Engg;Diploma in Mechanical;Diploma in MechatronicsPreferred Qualifications:Candidate with 8 years above with preferably Mechanical / Electrical / Electronics / Mechatronics BE or Diploma Engineering Qualification along with Managerial and Technical skills of - Analytical and logical;Communication and negotiation;Interpersonal and influencing skills;Learning Attitude;Multitask;Organized;Problem solving;Process Driven;Resourceful;Self Initiator;Target oriented and focused;Team working and coordinationERP KnowledgeInstallation and commissioning;Preventive and corrective maintenance;Sales and service process understanding;Service Engineering#LI-VU1