Field Service Engineer India Media, Broadcast

We are seeking a highly motivated and customer-focused Field Service Engineer to join our growing technical services team in India. This role offers an exciting opportunity to work directly with some of the worlds leading broadcasters and media organizations supporting the deployment integration and maintenance of cutting-edge broadcast and IP networking solutions.
As a Field Service Engineer you will combine technical expertise with exceptional customer service skills to configure commission troubleshoot and support advanced broadcast infrastructures. You will work both hybrid / remote and on-site at customer facilities ensuring successful deployments and delivering an outstanding customer experience.

Key Qualification Requirements

• 36 years of experience in Field Service Engineering Technical Support Network Support Broadcast Systems or a related technical field
• Education in Computer Networking Electrical Electronic or engineering education with related recent practical experience
• The ideal candidate will have strong Linux knowledge network troubleshooting experience and a passion for delivering exceptional customer service
• Knowledge of IP Networking Protocols (IGMPv2/v3 RIP BGP OSPF EIGRP)
• Knowledge of Internet network technologies (DNS Firewall SSH HTTP)
• Hands-on experience with system installation administration commissioning and troubleshooting

• Participate in the implementation documentation deployment and commissioning of small- and large-scale IP networks supporting broadcast infrastructures
• Provide remote and onsite technical support to customers worldwide ensuring timely resolution of operational issues and maintaining high levels of customer satisfaction
• Troubleshoot diagnose and replicate reported issues through triage research testing and system re-creation to identify root causes
• Recommend and communicate technical solutions maintenance procedures firmware upgrades and best practices using language appropriate to the customers technical expertise
• Install deploy configure and troubleshoot products and systems at customer sites including delivering customer training both locally and internationally
• Act as a liaison between customers Customer Service Engineering and Product Management to resolve issues communicate customer feedback and support product improvements and feature requests
• Develop and contribute to technical documentation and customer communications including customer guides FAQs application notes best practices pinouts system configurations and product integration information with other manufacturers products
• (RFC 2328) PIM QOS RIP Sflow SNMP STP/RSTP/MST (IEEE 802.1d) VARP/VRRP VLAN (IEEE 802.1q) VRF

• Customer focused professional and passionate about solving technical challenges
• Strong analytical troubleshooting communication and interpersonal skills
• Self-motivated and able to work independently in dynamic environments
• Effective team player across engineering support and product teams
• Willingness to travel as required

Office Timing: 1:00 PM 9:00 PM IST (Work timings may vary based on business needs)
Office Location: Manyata Tech Park Bangalore India
Work Model: Hybrid/ Remote

About Evertz Microsystems (TSX: ET)
Evertz India is the subsidiary of Evertz Microsystems (TSX:ET) a global leader in broadcast technology delivering cutting-edge hardware and software solutions that deliver content to television sets on-demand services WebTV IPTV and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities telcos and satellite providers on every continent were known for end-to-end innovation that sets the industry standard.
Canadian-headquartered with offices around the world Evertz has 2000 employees and has been recognized as one ofCanadas 50 Best Managed Companies a testament to our commitment to excellence and global impact. Join a team where your work shapes the future of broadcast and new media industries.

The Perks
Flexible working opportunities
In-house knowledge and product training
Exposure to global broadcast and media platforms
Performance-related bonuses
Insurance and medical plans
Employee-friendly leave policy

Your Growth
At Evertz your career is a path to growth and achievement not just a job. We encourage you to seize opportunities push boundaries and pursue your goals.
We offer a hybrid/remote model that balances flexibility and collaboration driving innovation through diversity adaptability and strong connections. Youll join an inclusive dynamic team that values creativity and fresh ideas.
Culture is central at Evertz we welcome diverse passionate talent ready to shape the future. Join us on this journey. Apply now!

Artificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note-taking. All hiring decisions are made by our team without AI involvement.

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