Executive Marketing

Headsquestcom

Job Location:

Mahape - India

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Name	Loyalty Program Customer Care Executive
Department	Marketing
Job Location	HO Mahape
Role Description	To provide exceptional support to loyalty program members by handling customer inquiries resolving account and reward-related issues assisting with enrollments and redemptions and ensuring a seamless customer experience across multiple communication channels.
Impact of the Role in Company	Enhances customer satisfaction improves loyalty program engagement and retention strengthens brand loyalty and contributes to an excellent customer experience.
Responsibilities	• Respond to customer inquiries via phone email chat and social media. • Assist with loyalty program enrollment account activation and profile updates. • Resolve reward points redemption and promotional offer queries. • Investigate and resolve customer complaints within defined SLAs. • Educate customers about loyalty program benefits and campaigns. • Coordinate with internal teams for timely issue resolution. • Maintain accurate customer interaction records in the CRM system. • Identify recurring issues and recommend process improvements. • Ensure compliance with company policies and data privacy guidelines.
Key Skills	Customer Service CRM Communication Skills Problem Solving Complaint Handling Loyalty Program Support Microsoft Office Multitasking Customer Relationship Management
Competencies	Customer-first approach Strong interpersonal skills Effective communication Conflict resolution Attention to detail Teamwork Time management Adaptability
Team Handling Role	Individual Contributor (No Team Handling)
Qualification	Bachelor's Degree in any discipline
Mandatory Requirement	• 1–3 years of customer service experience. • Excellent verbal and written communication skills. • Strong problem-solving and conflict-resolution skills. • Proficiency in Microsoft Office. • Ability to multitask in a fast-paced environment. • Customer-centric approach and interpersonal skills.
Company	Walplast Products Pvt Ltd
Important Comments	• Preference for candidates with experience in loyalty/rewards management platforms. • Must have experience handling 70–100 customer calls per day. • Knowledge of customer engagement and retention strategies is preferred. • Should possess strong analytical and issue-resolution skills. • Team-oriented with attention to detail.

Position NameLoyalty Program Customer Care ExecutiveDepartmentMarketingJob LocationHO MahapeRole DescriptionTo provide exceptional support to loyalty program members by handling customer inquiries resolving account and reward-related issues assisting with enrollments and redemptions and ensuring a s...

Position Name	Loyalty Program Customer Care Executive
Department	Marketing
Job Location	HO Mahape
Role Description	To provide exceptional support to loyalty program members by handling customer inquiries resolving account and reward-related issues assisting with enrollments and redemptions and ensuring a seamless customer experience across multiple communication channels.
Impact of the Role in Company	Enhances customer satisfaction improves loyalty program engagement and retention strengthens brand loyalty and contributes to an excellent customer experience.
Responsibilities	• Respond to customer inquiries via phone email chat and social media. • Assist with loyalty program enrollment account activation and profile updates. • Resolve reward points redemption and promotional offer queries. • Investigate and resolve customer complaints within defined SLAs. • Educate customers about loyalty program benefits and campaigns. • Coordinate with internal teams for timely issue resolution. • Maintain accurate customer interaction records in the CRM system. • Identify recurring issues and recommend process improvements. • Ensure compliance with company policies and data privacy guidelines.
Key Skills	Customer Service CRM Communication Skills Problem Solving Complaint Handling Loyalty Program Support Microsoft Office Multitasking Customer Relationship Management
Competencies	Customer-first approach Strong interpersonal skills Effective communication Conflict resolution Attention to detail Teamwork Time management Adaptability
Team Handling Role	Individual Contributor (No Team Handling)
Qualification	Bachelor's Degree in any discipline
Mandatory Requirement	• 1–3 years of customer service experience. • Excellent verbal and written communication skills. • Strong problem-solving and conflict-resolution skills. • Proficiency in Microsoft Office. • Ability to multitask in a fast-paced environment. • Customer-centric approach and interpersonal skills.
Company	Walplast Products Pvt Ltd
Important Comments	• Preference for candidates with experience in loyalty/rewards management platforms. • Must have experience handling 70–100 customer calls per day. • Knowledge of customer engagement and retention strategies is preferred. • Should possess strong analytical and issue-resolution skills. • Team-oriented with attention to detail.