Executive CRM

1. Role & responsibilities

   1 Ensuring seamless transition from Sales to Post Sales by making timely welcome call and sending welcome email to customer Handling Possessions process.

   2 Assisting customer with bank loan process and ensuring receipt of loan sanction letter before the Timely agreement registration by adhering to RERA timelines

   3 Timely billing and pre-intimation to customers

   4 Timely payment collection and meeting monthly/quarterly/yearly targets for self & the project

   5 Coordination with Banks for customers queries / payment issues

   6 Assisting customers with TDS payment

   7 Ensuring timely registration for bank funding bookings

   8 Generating loyalty and referral bookings from existing customers and contacts

   9 Continuous engagement with customer throughout the journey from booking to handover

   10 Coordination with Customer Centricity backend team and other departments effectively

   11 Mitigating cancellations

   12 Co-ordinate for smooth handover to customers

   13 Strict adherence to SOPs

   14 Query resolution within TAT

Required Experience:

Exec