Engineer Software IT Sr

Clean Harbors Inc. () is a NYSE listed US based $6.5 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim.

Clean Harbors is on-site providing premier environmental energy and industrial services. Clean Harbors employs a dedicated workforce of 25000 employees and has over 750 service locations across the U.S. Canada and Mexico. Beyond addressing the environmental needs of its more than 300000 customers the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico the anthrax attacks in New York the 2015 avian flu outbreak that devastated the poultry industry Hurricanes Katrina Rita and Sandy and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers along with other major chemical releases into the environment.

Job Title: Senior IT Helpdesk Engineer

Work location: Pune

Experience: 5 Years

Shift: 24/7 Shift Rational (5PM-7AM)

Attend users call to provide technical support to all employees based out IN US and Canada related to IT

Help users in installation configuration and maintenance of laptop/desktop software and hardware.

Provide daily support to users having issues with computer hardware software and applications

Provide support related to network and VPN connectivity

Authenticate users and help them to unlock and rest their account and password

Support users related to O365 issues like Outlook Teams

Configure new printer and support users to fix the issue

Configure Apple devices and help users to configure applications on phone

Create ServiceNow tickets for calls received and close it with resolution

Update and close open tickets as per defined SLA

Performs other duties and tasks as assigned from time to time by management and will be required by the needs of the Clean Harbors business

Bachelors degree in computer science or related job experience

5 years related Helpdesk support experience as L1 support in 24/7 model Hands on working with Enterprise setup and global team Datacenter/NOC experience a plus.

Windows 10 Installation and troubleshooting experience

O365 administration and troubleshooting experience

Proficiency in windows and system patch/update

Experience supporting users remotely using remote admin tools

Experience working with incident management ticketing tools

Good working knowledge on active directory for user and access management

Should have experience handling escalation from L1 team and team management

Certifications with Microsoft Cisco and other relevant authorities in Enterprise IT eco-system are a plus

Excellent communication skills (Speak/Read/Write)

Strong troubleshooting/problem solving/Analytical skills.

Ability to work in present solutions based on technical knowledge and past experiences.

Ability to work independently with minimal supervision; self-motivated

Ability to work in a group including peers senior/junior staff and external vendors when needed lead projects and achieve target dates.