Engineer IT Support

About The ePlane Company

The ePlane Company is at the forefront of Indias urban air mobility revolution. Incubated at IIT Madras we are a deep-tech startup dedicated to designing and building the worlds most compact electric flying taxi. Our mission is to make door-to-door flying a reality drastically reducing commute times and de-congesting our cities for a cleaner greener future. Were a passionate team of engineers designers and visionaries working on cutting-edge technology and were looking for brilliant minds to help us take flight.

Chart the Course for the Future of Flight

We are seeking someone whos interested in getting their hands on everything from user support device management server operations to security basics. The selected person will have to work and own things end-to-end with the ability to point out gaps in IT policy if there are no frameworks and suggest changes as required

Roles and Responsibilities

• Set up configure and maintain employee endpoint devices from laptops desktops peripherals
  

• Manage software installation OS updates and device inventories
  

• Be the first point of contact for IT issues across the organisation including diagnosis resolve or escalate
  

• Maintain an asset register and ensure devices are tracked and accounted for
  

• Assist in setting up and maintaining on-premise servers and HPC systems
  

• Monitor HPC health storage usage and uptime including flagging issues before they become outages
  

• Follow and enforce IT security policies set by the IT Manager
  

• Assist in onboarding and offboarding employees
  

• Support periodic audits and security reviews
  

Requirements

Required Qualifications

• 3 years of hands-on IT experience in a corporate or startup environment
  

• Working knowledge of Windows and Linux operating systems
  

• Comfortable setting up and troubleshooting desktops laptops and network equipment
  

• Basic understanding of networking
  

Preferred Qualifications

• Exposure to server administration or virtualisation
  

• Exposure to Google Workspace administration