Engineer, Global Estimation

Job Summary
The Recommendations Associate (Defect Estimator) is responsible for reviewing service-generated defect and repair recommendations preparing accurate quotations and supporting the timely close-out of recommended works. The role ensures all estimates recommendations and customer communications are compliant commercially sound and aligned with relevant fire industry standards and Chubb requirements.
This role plays a key part in supporting customer outcomes improving quote conversion and close-out timeliness and contributing to operational efficiency across the ANZ business.
Key Responsibilities
Operational

Run reports and utilise relevant software tools including Field One to identify handheld-derived recommended repairs and defects requiring estimation.

Monitor reporting to ensure quotations are prepared issued and closed out in a timely manner with KPIs achieved.

Collate incoming service reports drawings and supporting data to enable accurate quotation development.

Prepare accurate cost estimates using handheld-derived data and estimating tools.

Liaise with technicians and where required customers to clarify the scope of works prior to quotation preparation.

Prepare quotation letters and distribute completed quotations to customers in line with required timeframes.

Update relevant systems including Field One to reflect quotation status and progress.

Apply relevant contract labour rates and material mark-up rates when preparing estimates.

Create and submit NAC requests for Pronto client contact detail updates as required.

Establish and maintain working relationships with subcontractors and obtain quotations as needed for services not performed in-house such as:

Compartmentation

Door repairs

Other specialist works
Customer and Commercial

Deliver high-quality professional written communication to customers and internal stakeholders.

Support customer retention and sales outcomes through timely accurate and commercially appropriate quotations.

Maintain a strong customer and sales focus with a passion for making a positive difference for customers and the business.

Work collaboratively with internal teams to support service delivery and conversion of recommended works.
Technical and Compliance

Ensure all recommendations estimates and advice provided are in accordance with relevant state and federal regulations codes and standards.

Read interpret and apply relevant fire industry standards and technical documentation.

Maintain up-to-date knowledge of applicable Fire Australia industry standards.

Continually build technical knowledge and understanding of Chubbs service and product offerings.
Continuous Improvement

Contribute to process improvement initiatives that enhance quotation accuracy turnaround times customer experience and operational performance.

Demonstrate a continuous improvement mindset in day-to-day activities and team collaboration.
Key Performance Indicators (KPIs)
Performance in this role may be measured against:

Timeliness of quote preparation and issue

Quote close-out rates within required timeframes

Accuracy and quality of defect estimations and quotations

System update accuracy and quote status management

Compliance with applicable regulations standards and internal processes

Responsiveness to internal and external stakeholders

Contribution to customer satisfaction and commercial outcomes
Required Skills & Qualifications
Education

Degree in Electrical Electronic or Mechanical Engineering (or related technical field).
Experience

Minimum 2 years experience in the Fire Industry

Experience in estimation quotations service administration or defect management environments

Exposure to field service or operational systems such as Field One and Pronto would be advantageous

Understanding of fire protection systems repairs and defect rectification processes.
Core Competencies & Soft Skills

Advanced skills in the Microsoft Office Suite

High-level written communication skills

Ability to read interpret and apply technical standards and documentation

Strong attention to detail and accuracy

Ability to multitask and prioritise effectively in a fast-paced environment

Customer and sales focused

Strong organisational and time management skills

Ability to build effective working relationships with internal stakeholders customers and subcontractors

Continuous improvement mindset

Ability to work independently while also contributing effectively within a team environment

Additional Information

About Us Our Culture & What We Can Offer You

Established over 200 years ago Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems equipment and services from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers from local independent business to many of the FTSE 100 companies

We believe we offer a unique working culture where you are as important to us as our customers and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors fully supporting and enabling you to thrive in your new role and beyond with ongoing career development opportunities throughout your career journey with us.

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