Eng MDM-Imaging

What success looks like in this role:

• High-Level Description: Position will be for Image Engineer Windows 10 and 11 - Image build and operating System deployment methodologies. Hands on experience on creation & update / Refresh gold images along with hardware evaluation / integration is required. Develop / update Task sequence and knowledge on various deployment methods. Proficient knowledge on software / patch deployments required.
  
  Responsibilities and Accountabilities:
  • Delivering Image Management services which includes creating customized windows images from source Windows 10/11 tier 3 incident management
  • Test of software packages created for distribution via SCCM/Intune/co-pilot
  • Creation further development and maintenance of SCCM task sequences for OS deployment
  • Evaluation of new Windows 10/Win11 GPOs
  • Represent the Image Management services for the specific account and act as a single point of contact (SPOC) for the customer internal operations and service delivery teams
  • Coordinate critical customer issues as well as new release and change implementations.
  • Update and maintain operations manual and contractual reports
  • Identify areas of improvement in the account propose and oversee implementation of CSIPs
  • Approve implementation of technical documentations
  • Developing and testing Windows client Operating system master images (Windows Windows 10/11.) from the source as per customer requirements using tools such as MDT SCCM Windows ADK /Intune when working as an individual contributor for small to medium sized accounts
  • Test and integrate device driver for new hardware models if working as an individual contributor for small to medium sized accounts.
  • Interact with TSDLs/CDEs/SDMs and clients as required to gather end to end requirements of the build document them and get signed off.
  • Conduct peer review / Quality assurance for builds or changes being carried out by peers.
    
    Necessary skills:
  • Strong understanding of ITIL specific to Change & Release management
  • Ability and willingness to take direction from team Lead SDM and Client Executives
  • Ability to work in a team environment
  • Able to adapt to a changing technical environment
  • Ability to coach other members of team in their area of expertise
  • Ability to communicate clearly with all team members and end-users
  • Ability to work with a sense of urgency
  • Customer facing presentation and consulting skills

Certifications:
ITIL Foundation (optional)
Certification on Configuration Manager (Optional in case of Good knowledge)

#LI-UG1

You will be successful in this role if you have:

BA/BS degree and 3-5 years relevant experience OR equivalent combination of education and experience

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