Employee Listening Lead, People Analytics and Insights

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Employee listening strategy

• Own the global employee listening calendar across the annual census pulse surveys and lifecycle surveys (onboarding exit internal mobility) balancing insight needs against survey fatigue.
• Recommend when to survey when to use existing data instead and when to retire survey instruments that no longer earn their place.

Listening portfolio expansion

• Build a phased roadmap that extends listening beyond the annual Employee Engagement Survey prioritized by business need and data readiness.
• Design and launch onboarding and exit (offboarding) surveys triggered from HR system events.
• Extend into lifecycle listening at key moments such as internal moves promotions and return from leave.
• Introduce targeted pulse surveys to track priority themes and change programs between annual cycles.
• Develop a 360 feedback offering for leaders and managers with clear rules on confidentiality and use.
• Connect insight across survey instruments so leaders see a single employee experience view not separate survey reports.

Survey design

• Design and maintain survey instruments: item writing scale design and question libraries that protect year-over-year trend comparability.
• Manage translation and cultural equivalence across countries and languages.
• Define sampling approaches for pulse surveys and targeted listening activity.

Analysis and insight

• Run driver analysis significance testing and segmentation across the organization including small-team reporting within anonymity rules.
• Analyze open-text comments at scale using Qualtrics Text iQ and AI-assisted methods.
• Link listening data to business outcomes such as attrition performance and utilization working with the wider PA&I team.

Executive communication

• Translate results into concise narratives for the Senior Leadership Team regional leaders and People & Culture business partners.
• Present findings directly to senior audiences and defend your methodology and results under questioning.

Manager enablement and action

• Run the Employee Engagement Survey action-planning cadence and track whether actions are taken and whether they move outcomes.
• Shape the content and roadmap of AI-enabled manager tools with the AI & Projects team including what data it surfaces and how adoption is measured.
• Produce practical guidance that helps managers interpret results and act.

Platform and governance

• Specify review and quality-assure Qualtrics configuration: hierarchies metadata dashboards role-based access and anonymity thresholds.
• Ensure listening activity meets GDPR and local data protection requirements including works council consultation where required.
• Manage the day-to-day relationship with Qualtrics as a vendor.

• 10-12 years in employee listening people analytics organizational research or survey research with at least 4 years running employee surveys at scale in a large or multinational organization.
• Experience building a listening portfolio beyond an annual survey such as onboarding exit lifecycle or pulse programs.
• Strong survey methodology: item and scale design validity trend management sampling and cross-cultural survey administration.
• Working knowledge of Qualtrics EmployeeXM deep enough to specify and quality-assure hierarchies metadata dashboards role-based access and anonymity thresholds.
• Applied statistics: driver analysis regression significance testing and segmentation. Hands-on use of R or Python alongside Qualtrics.
• Text analytics experience including Qualtrics Text iQ or equivalent and familiarity with AI-assisted comment analysis.
• A track record of presenting survey insight to senior leaders and influencing decisions.
• Experience turning results into manager action with evidence of how adoption was driven and measured.
• Ability to deliver through colleagues and stakeholders you dont manage across regions and time zones.
• Sound understanding of confidentiality GDPR and ethical use of employee data.
• Bachelors degree in psychology statistics social sciences economics or a related field.
• Fluent professional English written and spoken.

• Masters degree in industrial-organizational psychology organizational behavior or quantitative social science.
• Qualtrics EX certification or experience as a Qualtrics EX administrator.
• Experience consolidating survey platforms or programs across entities for example after a merger.
• Experience designing or running 360 feedback programs.
• Experience with AI assistants or chat-based tools that surface survey data to managers.
• Qualtrics API or HRIS integration experience (Workday SAP SuccessFactors or similar).
• Experience with works councils and European employee consultation requirements.
• Professional proficiency in Spanish or another major language used in NTT DATAs workforce.
• Mentoring or informal team leadership experience.

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About NTT DATA
NTT DATA is a $30 billion business and technology services leader serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the worlds leading AI and digital infrastructure providers with

unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group which invests over $3 billion each

year in R&D.

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NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age race colour gender sexual orientation religion nationality disability pregnancy marital status veteran status or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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