eCOA Library Operations Data Lead

eCOA Library Operations Data Lead

Job Overview

The eCOA Library Operations Data Lead is responsible for overseeing the day-to-day operations maintenance quality and expansion of IQVIAs eCOA Library. This role ensures that assessments translations screenshots metadata and supporting documentation are effectively managed and maintained to support reuse across studies sponsors and IQVIA platforms.

Working closely with Licensing Translation Services Product Technology COAA and Client-facing teams the individual plays a key role in driving operational excellence content quality library scalability and process standardization while supporting IQVIAs strategic eCOA initiatives.

Essential Functions

eCOA Library Operations

• Perform day-to-day eCOA Library operational activities.
• Manage the onboarding maintenance and lifecycle management of assessments translations screenshots and associated assets.
• Maintain operational trackers dashboards and reporting tools to ensure visibility on library activities and priorities.
• Monitor workload deliverables and key operational milestones.

Quality Management & Compliance

• Ensure content quality consistency completeness and readiness across Library assets.
• Oversee quality control activities related to assessments translations electronic screenshots certificates and supporting documentation.
• Support version management recertification activities traceability and change control processes.
• Maintain audit-ready documentation and compliance with established operational standards.

Cross-Functional Collaboration

• Act as a primary operational point of contact across Licensing Translation Services COAA Platform Technology Product and Client Services teams.
• Coordinate activities required to support new library additions updates and maintenance initiatives.
• Facilitate communication among stakeholders to ensure timely issue resolution and project execution.
• Support governance activities and prioritization discussions related to Library operations.

Library Growth & Strategic Support

• Support the continued expansion of the eCOA Library through the addition of new assessments and translations.
• Contribute to initiatives promoting content capitalization and reuse across IQVIA platforms.
• Support migration and integration initiatives involving COAA Sculptor and future library-related solutions.
• Provide subject matter expertise regarding library operations content readiness and reuse strategies.

Process Improvement & Reporting

• Identify opportunities to improve efficiency scalability and quality of Library operations.
• Develop maintain and enhance operational workflows and business processes.
• Track operational metrics and KPIs to support business decisions and resource planning.
• Drive continuous improvement initiatives supporting the long-term growth of the eCOA Library.

Qualifications Required

• Bachelors degree or equivalent combination of education and experience.
• Experience in clinical research healthcare operations content management project coordination or related operational environments.
  DR: maybe rather preferred than required
• Strong organizational and project management skills.
• Demonstrated ability to coordinate activities across multiple stakeholders and functional teams.
• Excellent verbal and written communication skills.
• Strong analytical capabilities and attention to detail.
• Advanced proficiency with Microsoft Office applications particularly Excel.

Preferred

• Knowledge of Clinical Outcome Assessments (COAs) eCOA solutions translations management or licensing processes.
• Experience managing content repositories operational workflows or large-scale content libraries.
• Experience supporting quality management and process improvement initiatives.
• Familiarity with database tracker and reporting systems.

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.