Director, Client Technology Partner

When our values align theres no limit to what we can achieve.

At Parexel we all share the same goal - to improve the worlds health. From clinical trials to regulatory consulting and market access every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.

Each of us no matter what we do at Parexel contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally we do it with empathy and were committed to making a difference.

Key Responsibilities:

• Client Engagement & Strategic Leadership

• Serve as the primary technology advisor for multiple strategic client accounts

• Build and maintain strong relationships with senior client stakeholders

• Lead executive-level client interactions including quarterly business reviews strategy sessions and roadmap discussions

• Translate complex technical concepts into clear client-relevant messaging and value propositions

• Act as the voice of the client within internal teams to influence priorities and solutions

Account Strategy & Road mapping:

• Partner with clients to understand their technology landscape priorities and long-term roadmap

• Align internal capabilities and solutions to client strategies and upcoming initiatives

• Define and evolve account-level technology strategies that support growth efficiency and innovation

• Ensure consistency and reusability of solutions across programs and projects

Cross-Functional Orchestration:

• Act as the central point of coordination across IT architecture operations commercial and delivery teams

• Facilitate collaboration across internal and external stakeholders to drive aligned outcomes

• Navigate complex organizational structures to connect teams and remove blockers

• Lead cross-functional discussions to ensure clarity on scope priorities and decisions

Facilitation & Decision Leadership:

• Plan and facilitate structured meetings with clear agendas and objectives

• Drive discussions toward decisions outcomes and next steps

• Ensure alignment across stakeholders including senior leadership

• Maintain focus and momentum across complex multi-stakeholder environments

Commercial & Business Support:

• Partner with commercial and contracts teams to support proposals estimates and statements of work

• Contribute to client discussions related to scope solutions and value

• Support contract negotiations by ensuring alignment between proposed solutions and delivery capabilities

• Identify opportunities for growth expansion and new business within existing accounts

Oversight & Delivery Enablement:

• Maintain visibility across client engagements including progress risks and key dependencies

• Ensure appropriate follow-up on actions escalations and open issues

• Guide teams toward solutions without directly managing execution

• Act as an escalation point for complex client or delivery challenges

Innovation & Continuous Improvement:

• Identify opportunities to improve processes solutions and client outcomes

• Promote the use of standardized scalable solutions where appropriate

• Partner with internal teams to evolve and mature capabilities

• Contribute to thought leadership solution development and internal best practices

People Leadership & Mentorship:

• Provide leadership mentorship and direction to Client Technology Partner and related roles

• Support capability development in areas such as client engagement facilitation and strategic thinking

• Foster a culture of collaboration accountability and continuous improvement

• Serve as a senior escalation point for team members

Skills & Experience:

Core Capabilities

• Strong client-facing communication and executive presence

• Ability to translate complex technical topics into business-friendly language

• Advanced stakeholder management and influencing skills across all levels

• Strong facilitation skills with experience leading large cross-functional discussions

• Ability to navigate ambiguity and drive alignment in complex environments

• Strategic thinking combined with practical execution focus

Business & Commercial Acumen

• Understanding of commercial processes budgeting and contract development

• Ability to connect solutions to business value and client outcomes

• Experience supporting proposal development and client negotiations

Technical & Domain Awareness

• Working knowledge of Software Development Life Cycle (SDLC) validation and testing practices

• Awareness of enterprise systems data integration and technology landscapes

• Experience in clinical research life sciences or regulated environments (preferred)

• Ability to engage effectively with technical teams without requiring deep hands-on expertise

Tools & Ways of Working

• Proficiency in Microsoft 365 tools (Outlook Teams PowerPoint)

• Experience with collaboration and tracking tools (e.g. Smartsheet CRM platforms such as Salesforce) preferred

Experience & Education:

• Bachelors degree or equivalent experience required

• 10 years of experience in client-facing roles within technology consulting or clinical/regulated environments

• Proven track record of leading complex multi-stakeholder engagements

• Experience managing strategic accounts and influencing senior stakeholders

• This is an individual contributor role with a potential of line management in the future

What Success Looks Like

• Strong trusted relationships with key client stakeholders

• Clear alignment between client needs and delivered solutions

• Effective coordination across internal teams with minimal friction

• Increased adoption of scalable standard solutions

• Measurable contribution to client satisfaction and business growth