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DevOps Lead

Hiver

Job Location:

Bengaluru - India

Monthly Salary: Not provided by the employer

Posted: 29 September 2026 (3 days ago)

Application Deadline: 29 December 2026

Vacancies: 1 Vacancy

Department:

Engineering

Job Summary

About us:

Hiver is a modern AI-driven customer service platform used by companies across healthcare finance logistics education and technology. We help teams deliver fast human support across email chat phone WhatsApp and more without the complexity of legacy helpdesks.

Were a challenger brand in a category dominated by over-engineered tools. We build software that is simple powerful and genuinely helpful and we operate internally with that same philosophy. If you want meaningful ownership thoughtful teammates and work that ships Hiver is a great place to do it.

Opportunity:

We are looking for a hands-on DevOps Tech Lead to build and evolve the platform capabilities that enable engineering teams to deliver software quickly reliably and securely. This role will be 70% hands-on 30% leadership (technical direction mentoring stakeholder comms). Part of the on-call rotation and leads the response to major production incidents.

You will work in a fast-moving zero-to-one environment where systems processes and team boundaries may still be evolving. You should be comfortable identifying problems creating a pragmatic first version measuring its impact and improving it iteratively.

Key Responsibilities

What will you do

Scale secure cloud infrastructure plus reusable platform components golden paths and self-service that cut teams dependence on DevOps.
Terraform/IaC modules; containerized production on Kubernetes Docker and Helm.
CI/CD and GitOps pipelines with safe defaults rollback and drift detection.
Reliability of the data/messaging layer: SLOs observability incident response blameless postmortems and driving down MTTD/MTTR.
Security controls least-privilege and secrets management; cloud-cost visibility and reduction.
Data & Messaging layer - databases queues search
Using AI for real engineering leverage automation incident investigation testing docs validated through review and security controls.

What are we looking for

Must Have

69 years in DevOps / platform / SRE / infra / cloud ops owning production infrastructure for business-critical systems.
Deep knowledge of at least one major cloud platform.
Strong hands-on Kubernetes and containers and Terraform/IaC.
Production experience operating and troubleshooting databases (MySQL/RDS PostgreSQL) RabbitMQ and Elasticsearch/OpenSearch this is where most of our incidents live.
Argo CD (or a direct equivalent) for GitOps plus CI/CD pipeline design.
Strong Linux networking and production-troubleshooting fundamentals; automation in Python/Bash.
Track record leading technical initiatives across teams and mentoring engineers without becoming a bottleneck.

Skills Knowledge & Expertise