Desktop Support
Job Location:
Monthly Salary:
Posted on:
2 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
- Will be the first point of contact for users seeking technical assistance over the phone
- Must have experience in handling end user issues remotely and perform remote troubleshooting through diagnostic techniques and increase FCR
- Strong Technical knowledge in supporting End user issues on Hardware Win OS Messaging Applications Outlook 365 AD Exchange server etc.
- Provides Level 3 support associated with the standard workstation Software image(s) base Software components Hardware devices and components that comprise the standard desktop Hardware.
- Focus on building good working relationships within the team and other Resolution Groups
- Remain well versed in help desk policies procedures standards and documentation
- All High Severity Incidents are directly assigned to Level 2/Level 3 teams to minimize downtime.
- Good Communication skills and Confidence while handling calls remotely
- Experience working in Remote Support Tool ITSM Ticketing Tool Corporate Technology
