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Desktop Support

Job Location:

Noida - India

Monthly Salary: Not provided by the employer

Posted: 4 July 2026 (30+ days ago)

Application Deadline: 1 October 2026

Vacancies: 1 Vacancy

Will be the first point of contact for users seeking technical assistance over the phone
Must have experience in handling end user issues remotely and perform remote troubleshooting through diagnostic techniques and increase FCR
Strong Technical knowledge in supporting End user issues on Hardware Win OS Messaging Applications Outlook 365 AD Exchange server etc.
Provides Level 3 support associated with the standard workstation Software image(s) base Software components Hardware devices and components that comprise the standard desktop Hardware.
Focus on building good working relationships within the team and other Resolution Groups
Remain well versed in help desk policies procedures standards and documentation
All High Severity Incidents are directly assigned to Level 2/Level 3 teams to minimize downtime.
Good Communication skills and Confidence while handling calls remotely
Experience working in Remote Support Tool ITSM Ticketing Tool Corporate Technology