Desktop Support Engineer
Job Location:
Monthly Salary:
Experience Required:
Posted on:
16 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description Information
Role Summary
Desktop Support Engineer responsible for providing first-level technical support for desktops laptops operating systems applications and basic networking issues. The role focuses on ensuring smooth IT operations and user satisfaction.
Key Responsibilities
- Handle daily IT support tickets and end-user requests.
- Troubleshoot desktop laptop and hardware-related issues.
- Resolve Windows OS and Outlook-related problems.
- Support Wi-Fi LAN and basic network connectivity issues.
- Install configure and maintain desktops laptops and peripherals.
- Install and support standard business applications.
- Maintain issue resolution documentation and reports.
- Escalate unresolved issues to higher-level support teams.
- Support IT infrastructure and end-user environments.
- Perform additional responsibilities as assigned.
Required Skills
- Windows Operating Systems
- Desktop & Laptop Troubleshooting
- Outlook Support
- Basic Networking (Wi-Fi LAN)
- Hardware & Peripheral Support
- MS Office Applications
- Ticket Handling & Documentation
Preferred Skills
- Active Directory Basics
- Remote Desktop Support
- ITIL Awareness
- Helpdesk Support Experience
Experience Requirements
- 14 years of experience in Desktop Support or IT Support roles.
- Experience in troubleshooting Windows-based systems and end-user environments.
Education
- Any Graduate ( BCA BE Diploma)
- IT-related qualifications preferred.
Contact Person: Anwar Sadat
Contact Number:
About Company
Sisco Jobs was incorporated in 2007, we are one of the fastest growing HR Service providing companies in India with a national presence through a network of strategic alliances, sourcing professionals to various organizations, enriching their human capital and enabling individuals to ... View more
