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Desktop Support Engineer (L1.5) IN

Excis Compliance Ltd

Job Location:

Mahape - India

Monthly Salary: L 6 - 7

Experience Required: 1-3years

Posted: 24 May 2026 (30+ days ago)

Application Deadline: 21 August 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

WERE HIRING: Desktop Support Engineer (L1.5). / ON-CALL DESKTOP ENGINEER NAVIMUMBAI INDIA

Join Excis a global IT support leader operating across 190 countries with 6000 engineers and 200 enterprise clients worldwide.

At Excis we believe in innovation collaboration and creating a supportive growth-oriented environment where people thrive. If youre passionate about IT support and enjoy solving technical challenges while delivering excellent customer service wed love to hear from you.

Position: Onsite IT Support Engineer L2 / On-Call Desktop Engineer

Location: NaviMumbai India

Shift Requirement: Flexible including early morning shifts starting as early as 3:00 AM IST

Requirements

What You Will Do:

Independently resolve on-site incidents and service requests

Provide VIP user support with professionalism and urgency

Deliver end-to-end Digital Bar / Walk-in Centre support including quick fixes and device swaps

Support boutique IT environments and workplace applications

Troubleshoot desktops laptops printers docking stations and peripheral devices

Hands-on support for POS systems barcode scanners and payment peripherals

Perform meeting room and AV support (Teams Zoom and vendor equipment)

Provide Microsoft Office 365 support including Outlook Teams Excel mailbox and profile configuration

Perform Windows OS installation reimaging deployment and user data migration

Support PC refresh activities including staging testing replacement decommissioning and asset tracking

Maintain CMDB and asset management updates

Coordinate with Level 2 and Level 3 teams for escalations and issue resolution

Support LAN/WAN basics and server room equipment as hands-and-eyes support

Manage printer and MFP support including vendor coordination

Log and track incidents and service requests in ITSM tools while ensuring SLA compliance

Conduct end-user training and new user induction sessions

Promote automation and remote resolution initiatives to improve operational efficiency

Manage local IT stock and support project activities

Required Skills and Experience:

24 years of experience in Desktop Support or IT Support roles

Strong troubleshooting and customer-facing support skills

Experience supporting VIP users and multiple environments

Strong knowledge of Windows 10/11 deployment configuration and troubleshooting

Hands-on experience with Microsoft Office 365 support

Knowledge of Active Directory and basic networking concepts

Experience with desktop and laptop imaging tools such as SCCM MDT or USB-based deployment

Understanding of ITSM tools HAM processes and ITIL practices

Ability to prioritize tasks and work independently in an on-call support environment

Good communication skills in English and local language

Educational Qualification: Bachelors Degree (Technical discipline preferred)

Benefits

Why Join Excis:

At Excis your work directly impacts user satisfaction and business success. We offer competitive compensation continuous learning and career growth exposure to global enterprise environments a collaborative and people-first culture and the opportunity to work with cutting-edge technologies.

Ready to grow your IT career with a global leader Apply now and become part of Excis India.

Required Skills:

Windows 10/11 installation configuration and troubleshooting Microsoft 365 (Outlook Teams Excel) support Active Directory (password resets domain joining) SCCM / MDT or USB-based imaging and deployment Hardware troubleshooting (laptops desktops peripherals) LAN / Wi-Fi connectivity support IT asset management and inventory tracking System migration and data backup/restore ITSM tools for ticketing and SLA management Strong communication and customer service skills

Apply Now

About Company

Excis Compliance Ltd

Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more

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