Desktop Support Engineer

WERE HIRING FOR A DESKTOP SUPPORT ENGINEER IN INDIA!

Excis is a global IT support leader driven by innovation and collaboration. Were looking for a proactive RTO (Remote Technical Operations) Desktop Support Engineer to provide onsite and remote technical support manage IT assets and ensure a seamless end-user experience across our enterprise environment. Join us for a rewarding career in a supportive family-like workplace where youll have the opportunity to grow your technical expertise while making a real impact.

Clients in 190 Countries 6000 Engineers 200 Enterprise Clients

We foster an open collaborative and growth-oriented culture where individual achievements contribute to team success. From solving complex technical challenges to supporting global enterprise users we put our people first.

What Youll Do

• Provide onsite support for hardware software networking (VPN/LAN) and end-user incidents.
  

• Install and configure applications and peripherals (printers scanners AV equipment etc.) based on ServiceNow requests.
  

• Troubleshoot and resolve desktop and laptop issues.
  

• Perform OS imaging and device deployment activities.
  

• Update and manage tickets in the ITSM tool.
  

• Escalate unresolved issues to appropriate support teams.
  

• Participate in technical calls related to end-user computing issues.
  

• Create and maintain technical documentation.
  

• Liaise with client leads and participate in governance discussions.
  

Requirements

What You Need

• Proven experience as a Desktop Support Engineer or Technical Support Engineer.
  

• Hands-on experience with Windows 11 and Mac OS environments.
  

• Strong knowledge of Microsoft Intune and OS image deployment.
  

• Working knowledge of Microsoft Office and end-user peripherals.
  

• Understanding of network security practices and antivirus solutions.
  

• Excellent troubleshooting communication and customer-facing skills.
  

• Ability to provide remote and onsite support effectively.
  

• Bachelors degree in Information Technology Computer Science or a related field is an advantage.
  

Benefits

Why Join Us

At Excis your work matters. Youll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success.

We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the opportunity to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career Apply now to join Excis in India and help deliver world-class IT support to enterprise customers worldwide!