Desktop ITQA Support Engineer
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Job Summary
Key Responsibilities
User ID creation modification deactivation unlocking and password reset activities.
User privilege management and access rights administration.
Creation and maintenance of privilege groups.
ITSM ticket logging and closure management.
Support in SOP preparation and User Management documentation.
Date and time synchronization of manufacturing equipment.
Recipe management activities.
System backup and restoration support.
Maintaining authorized user lists.
Applying Windows security controls on manufacturing equipment.
Audit trail review support.
User management review support for QA teams.
Support during software validation activities.
CAPA and deviation handling support.
SOP training support.
Manufacturing equipment qualification support.
Technical support during machine breakdowns.
Audit trail review through Admin IDs post batch completion.
Inkjet printer message editing through Admin access.
Parameter setting modifications in machines/instruments through Admin IDs.
Monthly Moisture Analyzer calibration support.
HMI unlock activities for FBE machines through Admin access.
Requirements
Required Skills
Basic understanding of Windows systems and desktop troubleshooting.
Understanding of user access management and password policies.
Exposure to Pharma/Manufacturing IT systems preferred.
Knowledge of SOP documentation and compliance processes preferred.
Good written and verbal communication skills.
Ability to work in shift operations.
Additional Notes
Candidates should be comfortable working in regulated manufacturing environments .
Shift-based deployment will be applicable.
Immediate joiners or candidates with shorter notice periods will be preferred.
Required Skills:
Required Skills & Qualifications Bachelors degree in Information Technology Computer Science or related field (or equivalent experience) 13 years of experience in IT project coordination or project support Basic understanding of IT systems software development or infrastructure Familiarity with project management tools Strong organizational and time-management skills Excellent written and verbal communication skills Ability to work with cross-functional teams Preferred Qualifications Experience working in enterprise or multi-project environments Key Competencies Attention to detail Problem-solving skills Stakeholder coordination Documentation and reporting Ability to manage multiple priorities Reporting To IT Project Manager
