Desktop Engineer

We are Sisco Jobs a recruitment consultancy based in Trichy Tamil Nadu. We are hiring for the position of Desktop Engineer in Chennai Tamil Nadu. The role requires an experienced IT support professional capable of diagnosing and resolving desktop laptop operating system application network and end-user technical issues. Candidates should have strong troubleshooting skills and the ability to maintain reliable workplace IT systems.

• Install configure maintain and troubleshoot Windows desktops and laptops.
  
• Diagnose hardware operating system application printer and peripheral issues.
  
• Provide technical support to end users and resolve incidents within defined timelines.
  
• Configure user accounts permissions and access through Active Directory.
  
• Troubleshoot LAN Wi-Fi TCP/IP DNS and basic network connectivity problems.
  
• Install and support Microsoft 365 and standard business applications.
  
• Maintain IT asset incident resolution and service records.
  
• Escalate complex infrastructure or application issues to the appropriate technical teams.
  

1. Windows Desktop Support Strong troubleshooting and configuration knowledge for Windows endpoints.
   
2. Hardware Troubleshooting Ability to diagnose desktop laptop printer and peripheral failures.
   
3. Active Directory Working knowledge of user accounts passwords permissions and domain environments.
   
4. Networking Understanding of TCP/IP DNS DHCP LAN Wi-Fi and connectivity troubleshooting.
   
5. Microsoft 365 Ability to install configure and troubleshoot common Microsoft productivity applications.
   

• IT ticketing/service desk tools
  
• Remote desktop/support utilities
  
• IT asset and inventory management
  

The requirement specifies 4 years of experience. Candidates should have hands-on experience supporting desktop/laptop environments and resolving end-user hardware software operating system and connectivity problems.