Demand & Capacity Manager

Job Description:

• Own end-to-end Demand & Capacity Management across insurance portfolios (Health Motor Travel Property).

• Act as governance lead for demand intake validation prioritization and approval workflows.

• Create and manage Delivery plans demand pipelines capacity models effort estimates and portfolio roadmaps.

• Perform capacity forecasting considering seasonality (renewals monsoon claims regulatory deadlines).

• Track delivery health SLA adherence utilization and risk indicators.

• Work closely with business IT compliance vendors and data teams.

• Govern projects and programs running on GCP with PostgreSQL-backed systems.

• Provide executive-level dashboards and MIS reporting.

• Identify resource bottlenecks skill gaps and dependency risks early.

• Support regulatory initiatives (IRDAI) and audit-driven demand.

• Ensure governance compliance change control and documentation standards.

• Act as PMO/SDM escalation point for delivery risks and conflicts.