Delivery Manager

About dunnhumby

dunnhumby is the global leader in Customer Data Science helping the worlds most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3000 experts across Europe Asia Africa and the Americas we partner with iconic businesses like Tesco Coca-Cola Meijer Procter & Gamble and Metro to turn data into growth innovation and measurable value for their customers.

Technology & Engineering

dunnhumbys Technology and Engineering team builds the platforms pipelines and systems that make customer data science possible at scale. From the data infrastructure that ingests billions of transactions to the APIs and cloud architecture that power our products we engineer reliable high-performance software trusted by the worlds leading retailers and brands.

About the Role

Were looking for an experienced Delivery Manager to lead delivery across a portfolio of technology teams and strategic initiatives. This role is responsible for driving predictable delivery operational excellence and governance across multiple teams while partnering with senior leaders to ensure successful business outcomes. Youll play a key role in developing delivery capability and continuously improving how we plan deliver and scale technology solutions.

What Youll Be Doing

Youll help shape and lead delivery across multiple teams ensuring that technology initiatives are delivered effectively while balancing priorities risks and stakeholder expectations.

• Own delivery performance across a portfolio of teams and strategic initiatives driving alignment to quarterly and annual commitments.
• Establish and evolve delivery governance planning standards forecasting processes and delivery best practices.
• Proactively manage portfolio risks issues and dependencies ensuring effective mitigation and informed decision-making.
• Partner with senior stakeholders to provide clear delivery insights lead governance reviews and support strategic prioritisation.
• Coach and develop Delivery Leads and Scrum Masters while fostering a culture of accountability ownership and continuous improvement.

What Were Looking For

Youll bring strong delivery leadership experience a collaborative approach and the ability to influence outcomes across complex technology environments.

• Experience leading delivery across multiple agile teams programmes or value streams within Product and Engineering-led organisations.
• People leadership capability including coaching and developing Delivery Leads Scrum Masters or similar delivery professionals.
• Strong knowledge of Agile Scrum and modern delivery practices with a focus on continuous improvement and predictable delivery.
• Proven ability to manage complex dependencies risks and stakeholder relationships while navigating competing priorities.
• Excellent communication facilitation and influencing skills with the confidence to engage senior stakeholders and drive decision-making.
• Experience delivering projects or programmes within the consumer retail domain.
• Familiarity with delivery analytics and forecasting tools such as Plandek Jira Align or similar platforms.
• Experience establishing delivery governance frameworks and operating models.
• Relevant Agile or delivery certifications such as Scrum AgilePM PMP or equivalent.

What You Can Expect From Us

We wont just meet your expectations. Well defy them. So youll enjoy the comprehensive rewards package youd expect from a leading technology company. But also a degree of personal flexibility you might not expect. Plus thoughtful perks like flexible working hours and your birthday off.

And we dont just talk about diversity and inclusion. We live it every day with thriving networks including dh Gender Equality Network dh Proud dh Family dh One dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process please let your recruiter know what adjustments would help.

India Benefits

• Comprehensive medical insurance for employees and dependents including dental and vision cover with optional top-up plans available.
• Group Term Life Insurance and Group Personal Accident cover with coverage based on employee grade.
• Retirement benefits including Provident Fund Gratuity and optional National Pension Scheme participation.
• Employee Assistance Programme Indian Health Organisation membership and access to wellbeing resources through the dh Wellness Hub.
• Office commute support internet allowance Talent Scout referral programme long service awards and additional family support benefits.
• 25 days annual leave plus public holidays enhanced maternity paternity and adoption leave and a day off on your birthday.

Our approach to Flexible Working

At dunnhumby we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others so if this is important to you please raise this with your recruiter as we are open to discussing agile working opportunities during the hiring process.

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