Datacentre Operations & IT Infra TPM | Cloud, Virtualization & ITIL

Job Summary
Synechron seeks a seasoned Datacentre Operations & IT Infrastructure Technical Project Manager (TPM) to lead end-to-end datacentre operations and complex IT infrastructure initiatives. This role combines robust hands-on expertise in data center management with strategic program management governance and cross-functional leadership. The TPM will oversee rack and stack server hardware virtualization storage network infrastructure and datacentre modernization efforts while coordinating with internal teams OEMs vendors and business stakeholders to ensure on-time delivery reliability and regulatory compliance.

Software Requirements

Required Skills (Essential)

• Deep knowledge of datacentre operations and IT infrastructure management including rack & stack cabling power and cooling asset tracking and facilities monitoring

• Strong experience with Windows and Linux/Unix server administration; virtualization technologies (VMware Hyper-V)

• Proficiency in server hardware lifecycle management and hardware maintenance planning

• Broad network infrastructure understanding (LAN/WAN routing switching firewalls)

• Experience with storage backup disaster recovery and business continuity planning

• ITIL-based service delivery experience (incident change problem and service management)

• Strong vendor and stakeholder management capabilities; ability to manage cross-location teams

• Proven project management discipline with the ability to develop maintain and communicate project plans and roadmaps

• Ability to prepare and manage high-level estimates and assist with capacity planning

• Strong communication and documentation skills; ability to articulate complex technical concepts to non-technical stakeholders

Preferred Skills

• Experience with cloud platforms (Azure AWS or GCP) and hybrid cloud integrations

• IT certifications related to data centers virtualization cloud or ITIL (e.g. VMware ITIL CISSP)

• Experience with automation and orchestration tools for data center operations

• Knowledge of security and compliance frameworks relevant to data center operations

Overall Responsibilities

• Lead end-to-end datacentre operations and IT infrastructure programs including modernization migration upgrades and decommissioning

• Define and manage IT infrastructure program plans milestones resource needs and risk mitigation strategies

• Coordinate with internal teams vendors OEMs and stakeholders to ensure alignment with business objectives and service levels

• Oversee the deployment and operation of Windows/Linux servers storage network equipment virtualization and backup/recovery solutions

• Enforce ITIL processes and ensure adherence to security governance and compliance standards

• Drive optimization of datacentre operations for efficiency resilience and cost effectiveness

• Develop and maintain architecture and operation documentation runbooks and change control procedures

• Monitor capacity performance and availability; implement improvements and preventive measures

• Facilitate cross-functional collaboration and provide mentorship to junior engineers and team members

Technical Skills (By Category)

Operations & Infrastructure Management

• Essential: Datacentre operations capabilities (rack/stack cabling power cooling asset management) server and virtualization management (VMware/Hyper-V) storage and backup disaster recovery

• Preferred: Data center modernization facilities management and OEM coordination

Servers & OS

• Essential: Windows and Linux/Unix server administration

• Preferred: Shell scripting or automation familiarity

Networking

• Essential: Network infrastructure knowledge (LAN/WAN routing switching firewall concepts)

• Preferred: Network security controls and segmentation practices

Storage & Data Management

• Essential: Storage planning backup/recovery strategies data protection basics

• Preferred: Data governance data retention policies DR planning specifics

Cloud Technologies

• Preferred: Cloud platform experience (Azure AWS or GCP) and hybrid cloud integration

• Essential: General understanding of cloud concepts and migration considerations

Virtualization & Containerization

• Essential: VMware virtualization (and/or Hyper-V)

• Preferred: Containerization and orchestration (Docker Kubernetes)

Automation & Tools

• Essential: ITSM/ITIL-based workflows incident/change/problem management tooling

• Preferred: Automation tooling for datacentre operations (e.g. Ansible scripting for maintenance tasks)

Security & Compliance

• Essential: Knowledge of security and regulatory guidelines applicable to data centers

• Preferred: Industry-standard certifications and expertise in security controls for data centers

Development & Methodologies

• Essential: Project management principles; Agile/Scrum familiarity

• Preferred: PMP ITIL certification and familiarity with vendor contract management

Experience Requirements

• 815 years of experience in datacentre operations and IT infrastructure roles

• Proven track record delivering large-scale IT infrastructure programs and datacentre modernization

• Experience coordinating across multiple teams vendors and client environments

• Knowledge of bank/financial services or regulated industry environments is a plus

• Alternative pathways: extensive hands-on data center projects or relevant certifications

Day-to-Day Activities

• Plan design and oversee datacentre operations and IT infrastructure projects

• Lead cross-functional teams across locations; provide technical guidance

• Manage vendor relationships quotes and procurement activities

• Monitor report and mitigate risks; escalate issues as needed

• Review architectural and technical documents; contribute to estimates and roadmaps

• Facilitate change control deployment planning and go-live support

• Maintain runbooks SOPs and project documentation

• Mentor and develop junior staff; drive continuous improvement

Qualifications

• Bachelors or Masters degree in Computer Science Information Technology or a related field

• Relevant certifications in virtualization cloud platforms ITIL or data center management are advantageous

• Demonstrated commitment to ongoing professional development in IT infrastructure and datacentre management

Professional Competencies

• Strategic thinking and problem-solving for complex infrastructure programs

• Strong leadership mentorship and team-building abilities

• Clear communication and stakeholder management across technical and business audiences

• Adaptability to evolving technology landscapes and regulatory requirements

• Innovative mindset with a focus on scalable secure and efficient infrastructure

• Time management and prioritization in dynamic high-stakes environments

SYNECHRONS DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity Equity and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger successful businesses as a global company. We encourage applicants from across diverse backgrounds race ethnicities religion age marital status gender sexual orientations or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements mentoring internal mobility learning and development programs and more.

All employment decisions at Synechron are based on business needs job requirements and individual qualifications without regard to the applicants gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law.

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