Data Scientist

GENERAL SUMMARY AND OVERALL CHALLENGES

The data specialist is responsible for managing Customer Care EMEA data analysis and reporting to measure and track customer care performance in the direct and indirect markets. In addition this individual will use high level critical thinking and experience to shape and deliver improvements to current data capture and analysis (both within and in addition to CRM and Power BI) to ensure continuous improvement and increased visibility and accuracy with KPI Management.

KEY RESPONSIBILITIES

• Proactively analyse data identify trends to anticipate potential risk and opportunities and provide actionable insights to department leaders.

• DataManagement:Collectorganizeandmaintainlargedatasetsfromvarioussourcesensuringdataaccuracyandintegrity.

• DataAnalysis:Analyzedatausingstatisticalmethodsanddataminingtechniquestoextractvaluableinsightsandtrends.

• Reporting:Createandpresentdatareportsandvisualizationstocommunicatefindingstobothtechnicalandnon-technicalstakeholders.

• Collaboration:Workcloselywithcross-functionalteamsincludingITmarketingandfinancetoensureeffectivedatautilizationandsupportbusinessobjectives.

• DataQualityAssurance:Conductregularauditsandvalidationsofdatatomaintain high-qualitystandardsandcompliancewithdatagovernancepolicies.

REQUIREMENTS FOR THIS POSITION

• Expert in Excel Power BI (with programming skills) and strong appetence to systems.

• Proficiency with CRM system at the Administrator level or above; demonstrated by either company-issued certificate or a minimum of 3 yrs. hands-on experience

• Ability to plan multi-task and manage time effectively

• Must be self-motivated creative collaborative and enjoy meeting demands of a fast-paced organization

• Must be self-motivating with a sense of urgency positive outlook and focused on quality work.

• Maintain attention to details and accuracy.

• Data driven and analytical. Must enjoy data mining and digging into/analyzing numbers capable of translating customer focused problems into data driven solutions.

• Possess strong analytical skills pays close attention to detail and is a strong team player (i.e. no job is too small or too large) with an exceptional work ethic

• Excellent problem resolution skills written and verbal communications skills and consistently displays a high level of professional conduct

• Great data visualization and presentation skills to provide recommendations based on data insights.

• CommunicationSkills:Abilitytoeffectivelycommunicatecomplexdatainsightstodiverseaudiencesincludingnon-technicalstakeholders.

Education

• Abachelorsdegreein businesscomputersciencedataanalyticsstatisticsorarelatedfield

Language

• Fluent English

IT and Office Technology

• Advanced proficiency with Microsoft Excel Word Outlook and PowerPoint

• Proficient with online communication platforms (MS Teams Zoom)

• Experience using MS Whiteboard or Miro