Data Analyst-Service Now-(2-5 Years) Chennai Location

Company Profile:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .

Position: Data Analyst-Service Now
Experience: 2-5 years
Category: Software Development/ Engineering
Shift: General Shift
Location: Chennai
Position ID: J0726-2595
Employment Type: Full Time

Education Qualification: Bachelors degree in computer science or related field or higher with minimum 2 years of relevant experience.

Direct Responsibilities
Act as point of contact for reporting issues within IT Group Production
Provide functional support for existing ServiceNow reports and dashboards
Ensure daily availability and reliability of reporting outputs
Monitor scheduled reports and automated distributions
Perform data reconciliation when discrepancies are identified
Context analysis (actors processes customers )
Build and propose action plans
Good practice of Data Management tools
Technical and functional documentation
Maintain up-to-date support documentation
Document recurring issues and remediation actions
Contribute to knowledge base updates
Handover to Paris teams if knowledge and skills are not available in ISPL

Contributing Responsibilities
Contribute to the Operational Dashboards production with Paris teams
Contribute to answer requests to under the IT Group Data
Contribute to continuous improvement actions
Work with cross-functional teams to ensure IT services align with business needs.

Must to have Skills-

At least 3 years of experience on ServiceNow which also includes reports and dashboards.
ServiceNow CSA Certification.
Skills Referential (Required knowledge skills and abilities)
Technical Skills:
o Expertise in ServiceNow Reporting and ITSM modules.
o Understanding of ITIL or similar ITSM frameworks & tools
o Understanding of IT Production environment
o SQL
o Data Analysis skills

Expertise Service Now Reporting & ITSM Modules
Understanding of IT Production environment
Strong analytical and troubleshooting skills
Experience in support environment (L1/L2)
Knowledge of data quality controls
Strong communication skills (English mandatory)
Understanding of ITIL or similar ITSM frameworks & tools
Experience with Service Now ticketing system
Experience with Production IT environment
Agile mindset
Good written and spoken English
Measure and identify areas for improving Quality and overall Delivery
Able to communicate efficiently
Good Team Player
Data Analysis skills
SQL

Good to have Skills-

Behavioral Skills:
Ability to collaborate / Teamwork
o Creativity & Innovation / Problem solving
o Ability to synthetize / simplify
o Communication skills - oral & written
o Analytical and problem-solving skills
o Ability to understand explain and support change

• Data Analysis
• ServiceNow
• SQLite

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our teamone of the largest IT and business consulting services firms in the world.