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CWT (TRAVEL) – CUSTOMER SUPPORT
Job Location:
Monthly Salary:
Experience Required:
Posted:
23 September 2026 (6 hours ago)
Posted:
Application Deadline:
21 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Summary
We are seeking a dedicated and detail-oriented Customer Support Specialist to manage travel reservation inquiries and facilitate seamless booking experiences for our international clientele. This role is pivotal in ensuring high-quality service delivery within the IT Services sector focusing on efficient handling of chat-based interactions and adherence to strict operational protocols. The ideal candidate will possess a strong command of written English and the ability to navigate complex travel systems providing expert assistance with bookings amendments and cancellations while maintaining flexibility for rotational shift schedules.
Responsibilities
- Manage and resolve customer inquiries via chat channels with professionalism and speed.
- Execute travel reservations ticketing and booking modifications using Global Distribution Systems (GDS) such as Amadeus.
- Ensure all interactions strictly comply with established quality standards and internal process guidelines.
- Troubleshoot and solve customer issues related to travel logistics cancellations and itinerary changes.
- Deliver exceptional service to international travelers addressing specific needs and cultural nuances.
- Maintain accurate records of all customer interactions and transactions within the designated systems.
- Adapt to and work effectively during rotational shift hours to support global operations.
Requirements
Requirements
- Proven experience in travel reservation support specifically handling international chat processes.
- Proficiency in GDS platforms with a strong preference for Amadeus knowledge.
- Excellent written English communication skills suitable for professional customer interactions.
- Demonstrated ability to manage problem-solving scenarios with a focus on customer satisfaction.
- Strong understanding of travel booking ticketing and amendment procedures.
- Flexibility to work rotational shifts as required by business operations.
- Commitment to maintaining high standards of quality and process compliance.
Required Skills:
Primary Skills - International Travel Customer Support - GDS - Amadeus - International Chat Process - Travel Booking & Ticketing - Booking Amendments & Cancellations - Written English Communication Secondary Skills - Customer Query Resolution - Travel Reservation Support - Chat Handling - Quality & Process Compliance - Problem Solving - Customer Service - Rotational Shift Flexibility
Required Education:
Bachelors Degree (MBA Preferred)
