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Customer Support Specialist (Pune, India)
Job Location:
Monthly Salary:
Posted:
29 September 2026 (Yesterday)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About
is a global SaaS security company based in Palo Alto CA protecting enterprises from SaaS ransomware Shadow IT non-compliance data loss and data leak disasters in the cloud.
SpinOne is an all-in-one SaaS data protection platform built for mission-critical applications such as Google Workspace Microsoft 365 Salesforce Slack and Atlassian. We deliver the most innovative last line of cyber defense along with SaaS data management and protection for more than 2000 organizations worldwide. Learn more at the Role
is looking for a Customer Support Specialist to help our customers get the most out of the SpinOne platform. Youll provide technical support by email and chat across the full breadth of what SpinOne protects: Google Workspace Microsoft 365 Slack Salesforce and following our acquisition of Revyz Atlassians Jira and Confluence.
Were especially interested in candidates coming from a Jira Service Management or Jira administration background. You already know how to run a queue write a clear KB article and keep a frustrated user calm while you work the problem. This role gives you the chance to bring that instinct to a security and data protection product and to broaden it across four more SaaS ecosystems that a huge number of businesses run on every day.
Youll be one of the most direct lines our customers have to . Strong candidates are methodical troubleshooters clear writers and comfortable de-escalating a tense conversation without losing the thread of the actual technical issue.
Were especially interested in candidates coming from a Jira Service Management or Jira administration background. You already know how to run a queue write a clear KB article and keep a frustrated user calm while you work the problem. This role gives you the chance to bring that instinct to a security and data protection product and to broaden it across four more SaaS ecosystems that a huge number of businesses run on every day.
Youll be one of the most direct lines our customers have to . Strong candidates are methodical troubleshooters clear writers and comfortable de-escalating a tense conversation without losing the thread of the actual technical issue.
What Youll Do:
- Provide technical support to customers via email and chat
- Research diagnose troubleshoot and identify solutions to resolve customer issues spanning Google Workspace Microsoft 365 Slack Salesforce and Atlassian (Jira Confluence) environments
- Follow standard procedures for escalating unresolved issues to the appropriate internal teams
- Provide prompt accurate feedback to customers and set realistic expectations on resolution
- Ensure proper recording and closure of all issues in the ticketing system
- Prepare accurate and timely reports on ticket volume resolution time and recurring issues
- Document knowledge in the form of knowledge base tech notes and articles
- Participate in improving the product FAQ and knowledge base particularly as Revyz/Atlassian coverage matures
- Work closely with the engineering team on unresolved or recurring issues and help translate Jira/Atlassian-specific behavior for teams less familiar with that ecosystem
What Were Looking For:
- Hands-on experience administering Jira and/or Jira Service Management you understand permission schemes workflows automation rules and how admins actually use the product day to day
- Experience with technical support customer success or a similar customer-facing role
- Comfort with knowledge base tools ticketing systems and basic escalation workflows
- Strong written communication skills you can explain a technical concept clearly to a frustrated user without over-simplifying it
- Willingness to build working knowledge of Google Workspace Microsoft 365 Slack and Salesforce administration alongside your existing Atlassian expertise
- Skilled at de-escalation you can keep a tense conversation productive and focused on resolution
Certifications That Strengthen Your Application:
You dont need to hold all or any of these to apply but the following credentials map closely to the work and are a strong signal of fit:
- ACP-120: Atlassian Certified Jira Administrator for Cloud the closest match to this role; covers Jira Cloud configuration permissions workflows and automation
- ACP-620: Atlassian Certified Confluence Administrator for Cloud or equivalent Confluence admin experience
- Atlassian Certified Organization Administrator (Cloud Organization Admin) for candidates whove worked at the org/Atlassian Access level
Nice to Have:
- Prior exposure to SaaS backup recovery or data protection concepts
- Experience supporting more than one of Google Workspace Microsoft 365 Slack or Salesforce in addition to Atlassian
- Experience writing technical documentation or how-to content
Benefits:
- PTO
- Paid Holidays
- Health Insurance
- Dental Insurance
- Vision Insurance
- Employee Wellness Program
- Great opportunity to work with amazing people
Why
- Inc. 5000 list for 2026!
- Overall Ranking: #3309
- Industry Ranking: #107
- Metro Ranking: #114
- State Ranking: #463
- Forbes Named One of Americas Best Startup EmployersTHREE Years in a Row (2024- 2026)
- Work in a fast-moving high-impact cybersecurity company recognized by Gartner Forrester and G2.
- Collaborative transparent culture your ideas and experiments matter.
- Direct impact: your work translates into real business growth and visibility.
- Growth opportunities and performance-based rewards.
Why join
This is an incredible opportunity to join a fast-paced team with high growth potential to become a new unicorn or decacorn within the next few years.
Dream team of highly motivated and talented people ambitious goals and challenges that require high analytical management and communication skills.
EEO Statement
Equal Opportunity Employer
is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race color religion sex age disability marital status familial status sexual orientation pregnancy genetic information gender identity gender expression national origin ancestry citizenship status veteran status and any other legally protected status under federal state or local anti-discrimination laws.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process please contact our HR Manager Shushan Akopian via emailprotected.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
About Company
Enhance cyber resilience, security operations, and cost efficiency with an all-in-one SaaS security platform that protects your SaaS data from loss, ransomware, risky apps, misconfigurations, and non-compliance
