Customer Support Specialist Payroll Integration

About the role

The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance HR and IT platform. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-centric approach offering support to businesses across various time zones and ensuring help is always available when needed.

Our team is composed of individuals with diverse backgrounds and expertise all united by a shared passion for problem-solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally our team is driven by a commitment to personal and professional growth with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform.

At Rippling we are actively seeking enthusiastic individuals to join our Customer Support team. We value candidates who are eager to learn and passionate about growing their skills in a dynamic fast-paced environment. We believe that fresh perspectives are crucial for continuous improvement and innovation and we are committed to providing ample opportunities for professional development. If you are motivated quick to adapt and excited about contributing to

a team that helps businesses operate more efficiently we encourage you to apply and bring your unique talents to Rippling.

What you will do

• Become a product expert maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues.
• Take charge of customer issues from start to finish while working in a dynamic and fast-paced environment.
• Respond promptly and professionally to customer inquiries via email chat or video conferencing.
• Resolve product or service issues by understanding the customers complaint determining the cause of the problem selecting and explaining the best solution and following up to ensure resolution.
• Troubleshoot accounting integration failures including GL sync errors journal entry issues and API connectivity problems.
• Document and track customer interactions transactions comments and complaints using the companys CRM system.
• Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.
• Stay up-to-date with company policies procedures and product updates to provide accurate and consistent information to customers.
• Work well under time constraints and meet schedules including unexpected deadlines to ensure client needs are met.
• Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.

What you will need

• Bachelors degree.
• 2 years of technical customer support experience in a SaaS business.
• Hands-on experience with APIs integrations or payroll processes.
• Basic understanding of accounting concepts such as journal entries chart of accounts and GL mapping.
• Experience diagnosing integration failures including sync errors and data mapping issues.
• Demonstrated problem-solving and troubleshooting skills with strong attention to detail.
• Time management skills and ability to prioritize across high-volume multi-channel support.
• Excellent written and verbal communication skills in English.
• Open to working night shifts (6:30 PM IST to 7:00 AM IST any 9-hour shift).

Nice to have

• Hands-on experience with QuickBooks Online NetSuite Sage Intacct or Xero.
• Familiarity with payroll operations pay runs earnings codes deduction types and how payroll data flows into accounting systems.
• Experience with REST APIs webhooks or OAuth authentication.
• Background in payroll processing or bookkeeping.
• Familiarity with HRIS platforms

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race religion color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression age sexual orientation veteran or military status or any other legally protected characteristics Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation please email

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office) Rippling considers working in the office at least three days a week under current policy to be an essential function of the employees role.