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Customer Support Specialist
Job Location:
Monthly Salary:
Posted:
7 October 2026 (18 hours ago)
Posted:
Application Deadline:
4 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Key Responsibilities
Handle customer queries through calls emails and chat.
Assist customers with queries related to loans repayments accounts transactions and KYC.
Understand customer concerns and provide appropriate solutions.
Resolve complaints within the defined timelines.
Follow up on pending or unresolved customer issues.
Maintain accurate records of customer interactions and complaints.
Coordinate with internal teams for timely issue resolution.
Escalate complex issues to the concerned department.
Ensure a positive and professional customer experience.
Follow company policies and customer service procedures.
Required Skills:
Customer ServiceCommunicationProblem SolvingTime ManagementAttention to Detail
