Customer Support & Operations Executive Bangalore (Contractual)

At Flix we offer a dynamic work environment with competitive pay strong growth opportunities and a tech-driven approach to making travel more accessible sustainable and affordable.

As we continue to expand our operations across India one of the fastest-growing bus markets in the world we are looking for a proactive & detail-oriented Traffic Control Executive for our Bangalore location who will help us keep our services running smoothly drive the company to the next level and have the most direct influence on our success.

This is a real-time operations role where you will be responsible for overseeing live bus operations ensuring seamless coordination between drivers hosts and internal teams and managing crisis situations calmly in a fast-paced is an exciting opportunity to play a pivotal role in ensuring the seamless operation of Flixs services including real-time monitoring issue resolution and cross-team coordination!

About The Role

• Communicate with drivers and hosts via calls and messages to ensure smooth on-time operations.
• Track and manage operational issues through Salesforce tickets ensuring timely resolution.
• Handle crisis situations swiftly and decisively to minimize disruption to passengers and partners.
• Coordinate with Operations Customer Support and Global teams for end-to-end issue resolution.
• Collaborate via MS Teams and chat to enable seamless real-time communication across teams.
• Monitor live operations and escalate deviations or incidents to the relevant stakeholders.
• Maintain discipline flexibility and teamwork while managing multiple priorities simultaneously.

About You

• Bachelors degree holder preferably with 3 years hands-on experience in customer service intercity travel operations or a related field.
• Team player with strong interpersonal skills and effective communication skills.
• Ability to multitask problem-solve and stay composed under pressure in a fast-paced environment.
• Ability to thrive in a dynamic environment; flexible to work 24/7 rotational shifts including weekends. However when schedules are made your personal needs are taken into consideration.
• Basic Excel proficiency; experience with Salesforce is a strong plus.
• You are fluent in Telugu and English. Additional South Indian languages and Hindi are a plus.
• You are communicative proactive detail-oriented and a dependable team player.

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you dont meet 100% of the requirements we still encourage you to apply. We want to hear from you!

What We Offer

Opportunity to work in a rapidly scaling start-up.

Play a pivotal role in ensuring the seamless execution of our intercity travel operations real-time issue resolution and cross-functional coordination.

Why Join Flix

At Flix we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally we harness cutting-edge technology to make mobility smarter more sustainable and more affordable. If youre looking for a place where you can drive change and redefine how millions of people travel Flix is the place where you can lead your journey!