Customer Support IT Hardware Engineer (Field Support)

Job Title

• Customer Support IT Hardware Engineer (Field Support)

Job Location

• Pune/Bangalore/Delhi (Field job involving travel to various client sites across the city)

Salary

• per month (Depending on your skill set and technical knowledge)

Working Hours & Days

• Monday to Friday: 10:00 AM to 6:30 PM
• Saturday: 10:00 AM to 4:00 PM
• Sunday: Weekly Off

Brief Description about Company and Job Summary

• We take privilege in introducing ourselves as a diverse IT services company founded in 1986. We have had an enriching journey of more than three decades and have emerged as one of the most preferred IT infrastructure solution providers for many SMBs as well as blue chip companies pan-India.. We have spread across in India and have offices at Kolkata Pune Bangalore and Delhi and have further collaborations with IT service providers and partnerships with several other key companies to serve our valued customers across the nation.

• We are looking for a skilled Customer Support IT Hardware Engineer to join our field team in Pune/Bangalore/ this role you will visit our corporate client companies to deliver setup maintain and fix our rental and sales IT assets. Your goal is to provide excellent customer support and ensure our clients experience zero downtime.

Key Responsibilities

• On-Site Technical Support: Visit corporate client offices daily across Pune to resolve hardware and network complaints quickly.
• Troubleshooting & Repairs: Find and fix faults in laptops desktops workstations servers and Apple Mac systems
• Deployment & Setup: Assemble install and configure rental IT assets at client sites based on their specific needs.
• Upgrades & Maintenance: Replace faulty parts like RAM hard drives and motherboards and perform routine health checks on systems.
• Client Relationship: Maintain a polite and helpful attitude with corporate IT teams while resolving their technical issues.
• Asset Tracking: Keep clear and accurate records of delivered repaired or returned rental hardware.
• Asset inspection : Check the Assets properly on return from clients place and prepare for next Order.
• Asset Repair- Check and repair the Assets which are defective and damage in house .

Job Requirements & Qualifications

• Experience: Minimum of 2 years of working experience in IT hardware and customer support.
• Vehicle Ownership: Must own a two-wheeler (bike/scooter) and have a valid driving license for daily client site visits.
• Technical Knowledge: Strong hands-on experience with Windows desktops/laptops servers and Apple Mac machines.
• Problem Solving: Ability to quickly diagnose hardware failures and replace parts on-site.
• Communication: Excellent verbal communication skills to interact professionally with corporate clients.
• Education: A degree or diploma in Computer Science IT Electronics or a related field. Minimum Education qualification is Graduate in any stream .

Preferred Skills (Good to Have)

Candidates with these extra skills will have a higher chance of selection and a better salary package:

• Networking: Good understanding of active and passive networking.
• Security Devices: Basic knowledge of firewall router and switch installation and maintenance.
• Basic Knowledge of CCTV and other security devices.

Benefits & Perks

• Fuel Allowance: The company will provide a weekly fuel allowance to fully cover your field travel expenses.
• On Completion of Probation period Medical Insurance Coverage for the candidate.
• Provident Fund and Gratuity Coverage from the Employer ..