Customer Support Executive
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Title: Customer Service / Support Executive
Industry: NBFC / Fintech
Experience: 14 Years
Location: Daryaganj Delhi
Contact:
Job Summary:
We are looking for a proactive and customer-focused Customer Service/Support Executive with prior experience in the NBFC or Fintech sector. The ideal candidate will have strong expertise in handling inbound and outbound calls using dialer systems along with excellent email communication skills to resolve customer queries efficiently.
Key Responsibilities:
Handle inbound and outbound customer calls related to loans repayments account queries and services
Manage high-volume call flow using auto/manual dialer systems
Provide accurate information and resolution to customer concerns in a timely manner
Draft and respond to customer emails professionally and effectively
Maintain proper records of interactions in CRM systems
Follow up with customers for pending issues documentation or payments
Ensure adherence to company policies compliance and regulatory guidelines
Escalate complex cases to relevant departments when required
Achieve individual and team performance metrics (TAT quality CSAT etc.)
Required Skills & Qualifications:
Mandatory experience in NBFC or Fintech industry Strong experience in call handling (inbound & outbound)
Hands-on experience with dialer systems
Excellent verbal and written communication skills
Proficiency in email drafting and customer correspondence
Basic knowledge of financial products (loans credit EMI structures etc.)
Familiarity with CRM tools and MS Office
Ability to handle pressure and multitask effectively
Preferred Attributes:
Customer-centric mindset with problem-solving attitude
Good listening and interpersonal skills
Ability to work in a fast-paced environment
Strong attention to detail and accuracy
Education:
Graduate in any discipline (preferred: Commerce Finance or related field)
Key Performance Indicators (KPIs):
Call handling efficiency
Customer satisfaction (CSAT)
First Call Resolution (FCR)
Email response TAT
Compliance adherence
Contact:
Required Skills:
inbound and outbound customer callscustomer emailsExcellent verbal and written communication skillsemail drafting and customer correspondenceBasic knowledge of financial products
