Customer Support Executive
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Monthly Salary:
Experience Required:
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Job Summary
Job Description Customer Support Executive
Role Overview
We are looking for a proactive and customer-focused Customer Support Executive to manage customer interactions order processing and support operations. The ideal candidate should have strong communication skills and experience in handling customer queries order coordination and database management.
Roles & Responsibilities
Manage and process customer orders efficiently
Handle website order management and order tracking
Maintain and update customer/order database records
Resolve customer queries and provide timely support
Coordinate with Amazon Fulfillment for order dispatch and delivery-related issues
Ensure smooth communication between customers and internal teams
Monitor order status and ensure timely resolution of concerns
Required Skills
Order Management
Website Order Handling
Database Management
Customer Query Resolution
Coordination & Follow-up Skills
Strong Communication Skills
Problem-Solving Ability
Proficiency in Microsoft Excel / Reporting
Customer Relationship Management
Required Skills:
Order Management Website Order Handling Database Management Customer Query Resolution Coordination with Amazon Fulfillment Strong Communication Skills Problem-Solving Ability Customer Relationship Management Follow-up & Coordination Skills and Proficiency in Microsoft Excel / Reporting.
Required Education:
Any
