Customer Support Executive

Vrinda International

Job Location:

Bengaluru - India

Monthly Salary: ₹ 22 - 25

Experience Required: 6-1years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Hiring: Customer Support Executive

Location: HSR Sector 6 Bangalore

Experience: 6 Months 1 Year

Salary: 22K In-hand (25K CTC)

Working Days: 6 Days (Rotational Week Off)

Work Mode: Work from Office

Language Requirement:

English Hindi (3 Positions)

English Malayalam (2 Positions)

Role Overview:

We are looking for a customer-focused professional to handle queries complaints and service requests across voice chat email and ticketing platforms. Voice and ticketing experience is mandatory.

Key Responsibilities:

Handle customer interactions via calls chat email and social media

Resolve issues efficiently to ensure high customer satisfaction

Coordinate with internal teams for order and service support

Track and close support tickets within defined timelines

Maintain records in CRM tools

Achieve metrics like CSAT NPS TAT FCR AHT

Escalate complex cases when required

Requirements:

Graduate in any discipline

6 months1 year of customer support experience

Strong communication and problem-solving skills

Experience in voice process and ticketing systems (Mandatory)

Basic knowledge of CRM tools & MS Office

Customer-first approach with ability to multitask

Required Skills:

Strong verbal and written communication skills (English Hindi / Malayalam) Hands-on experience in voice process (calls) Mandatory Experience in ticketing systems / handling support tickets Mandatory Ability to handle customer queries via chat email and calls Good problem-solving and conflict resolution skills Basic knowledge of CRM tools (Zendesk Freshdesk etc.) Proficiency in MS Office (Excel Word Outlook) Ability to multitask and manage time effectively Strong customer handling and interpersonal skills Understanding of customer satisfaction metrics (CSAT NPS TAT FCR AHT) Ability to work in a fast-paced target-driven environment Good listening skills and empathy towards customers Basic understanding of sales/service coordination processes

Hiring: Customer Support Executive Location: HSR Sector 6 Bangalore Experience: 6 Months 1 Year Salary: 22K In-hand (25K CTC) Working Days: 6 Days (Rotational Week Off) Work Mode: Work from Office Language Requirement: English Hindi (3 Positions) English Malayalam (2 Positions)Role Overview: W...