Customer Support Executive (B2B – US Market)

Hello

Role: Customer Support Executive (B2B – US Market)

Shift: 7:30 PM – 5:00 AM IST (10:00 AM – 7:00 PM EST )
Working Days: 5 (Monday to Friday)
Location: Ahmedabad Gujarat ( On-site)
Experience: 2 - 3 years
Employment Type: Full-Time

Job Overview:

We are looking for a proactive and customer-focused Customer Support Executive to manage wholesale B2B customer support for our US-based business. The ideal candidate should have excellent English communication skills experience with Shopify and the ability to provide exceptional support to dealers distributors and customers.

Key Responsibilities:

• Handle inbound and outbound calls with B2B customers dealers and distributors.

• Create process and manage orders using Shopify.

• Manage product returns exchanges and warranty claims through the Redo platform.

• Respond to customer queries via phone email and text in a timely and professional manner.

• Support sales inquiries and maintain strong customer relationships.

• Coordinate with internal teams to resolve customer issues efficiently.

• Maintain accurate records of customer interactions and order updates.

• Identify opportunities to enhance customer satisfaction and support business growth.

Requirements:

• Excellent verbal and written English communication skills with a neutral accent.

• Experience handling US-based customer support or B2B business communications.

• Hands-on experience with Shopify (mandatory).

• Knowledge of returns and warranty processes; Redo platform experience is an advantage.

• Strong customer service and relationship management skills.

• Ability to work independently in a fast-paced environment.

• Strong organizational skills and attention to detail.

• Reliable internet connection and a professional remote work setup.

Preferred Qualifications:

• Experience in B2B customer support wholesale account management or sales support.

• Experience working with US-based customers dealers or distributors.

• Understanding of eCommerce operations and order management processes.

Let's Connect!

Required Skills:

Customer Support B2B Customer Support English communication skills Shopify Handling inbound and outbound calls Order management Product returns management Warranty claims processing Redo platform Phone/email/text communication Sales support Customer relationship management Cross-functional coordination Record keeping Customer satisfaction enhancement Relationship management Attention to detail Organizational skills Remote work setup management