Customer Support Customer Handling

We are seeking a highly skilled and experienced Senior Customer Support Executive to join our team. As a key member of our customer support department you will be responsible for handling customer queries complaints and service requests via calls emails and chats.

Your primary goal will be to resolve customer issues related to home appliances in a timely and efficient manner. You will work closely with service centers and technicians to ensure that customer issues are resolved promptly.

Additionally you will be responsible for mentoring junior executives and ensuring that Service Level Agreements (SLAs) are met.

You will be expected to maintain CRM records and reports and handle escalations and ensure timely closure.

As a Senior Customer Support Executive you will be a key member of our team and will be responsible for delivering exceptional customer service.

We are looking for someone who is passionate about delivering exceptional customer service and has a strong understanding of CRM software and MS Office.

If you have a passion for delivering exceptional customer service and are looking for a challenging role we encourage you to apply.

We offer a competitive salary and benefits package and the opportunity to work with a dynamic and growing company.

Our ideal candidate will have:

We are an equal opportunities employer and welcome applications from all qualified candidates.

INTERESTED CANDIDATES CAN CONTACT -

Required Skills:

StrongcommunicationskillsCRMskillsMSOfficeskillsProblem-solvingskills