Customer Support Associate Walmart Seller Support, PUNE ( Job ID 24184)
Job Location:
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
Job Title: Seller Support Executive E-commerce
Location: Pune (In-Office Local Candidates Only)
Salary: Up to 32000 CTC
Employment Type: Full-Time (5.5 Days/Week)
Role Overview
We are hiring Customer & Seller Support Executives in Pune to assist sellers on an e-commerce platform. You will handle merchant queries resolve account or order issues and maintain high customer satisfaction.
Key Responsibilities
Handle seller inquiries via voice chat or email and provide timely resolutions.
Troubleshoot account listing and order issues following standard guidelines.
Escalations management and inter-team coordination for technical queries.
Maintain logs of customer interactions and performance/CSAT targets.
Eligibility & Skills
Experience: E-commerce/Customer Service background (Domestic/International) OR Non-E-commerce background with mandatory International Customer Support experience.
Communication: Strong English skills (B2/B2 level).
Flexibility: Open to rotational shifts and rotational week-offs.
Perks & Interview Process
Cab Facility: Free 2-way cab provided (including odd hours).
Interview Rounds: HR ScreeningAssessment Test Operations Round(Final Round
To Apply
Interested and eligible candidates may send their updated CV to divya@ with the subject line: "Application for Seller Support Executive Pune"
Required Skills:
Key Responsibilities Handle seller/customer queries and provide appropriate resolutions. Deliver professional and effective customer support through the assigned communication channels. Understand customer or seller concerns and resolve queries within the defined process guidelines. Maintain a high level of customer satisfaction and service quality. Handle escalations professionally and provide timely resolutions. Maintain accurate records of customer interactions and case details. Follow process guidelines quality standards and compliance requirements. Coordinate with relevant internal teams whenever required for issue resolution. Meet assigned performance quality productivity and customer satisfaction targets. Candidate Eligibility Candidates from Non-E-commerce Background Candidates from non-e-commerce backgrounds may also be considered. However candidates must have International Customer Service experience. B2 level communication skills are mandatory. Desired Skills Excellent verbal and written communication skills. Strong customer handling and problem-solving abilities. Ability to understand and resolve customer queries efficiently. Good interpersonal and listening skills. Comfortable working in rotational shifts and rotational week-offs. Ability to work in a fast-paced customer support environment. Basic computer and system handling skills. Customer-focused and solution-oriented approach.
Required Education:
Candidates from E-commerce Seller Support / Customer Service BackgroundCandidates with experience in E-commerce Seller Support or Customer Service can apply. Both International and Domestic Customer Service experience will be considered. B2 level communication skills are mandatory.
