Customer Support Associate
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Posted on:
Yesterday
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1 Vacancy
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Job Summary
Job Summary
We are looking for a proactive empathetic and detail-oriented Customer Support
Associate to join our growing this role you will be the first point of contact for our customers-resolving queries offering guidance and ensuring an outstanding service experience across all communication channels.
Key Responsibilities
- Respond promptly and professionally to customer queries via phone calls and emails.
- Troubleshoot product or service issues by identifying root causes and offering practical step-by-step solutions.
- Maintain accurate records of customer interactions conversations and transactions using CRM software.
- Collaborate with internal departments (presales claims and other functions) to escalate and resolve recurring or complex customer issues.
- Provide timely updates and follow-ups to ensure customer satisfaction and closure of queries.
- Assist in improving customer support processes and share customer feedback with the relevant teams.
Required Skills s Qualifications
- Education: Graduation or PUC/Diploma with a minimum of 6 months of calling experience.
- Experience: min 6 months 4 years of experience in a customer service or support role (preferably in e-commerce hospitality aviation SaaS telecom or retail).
- Excellent verbal communication skills in English and Hindi are mandatory.
- Strong problem-solving skills and a calm customer-first approach
- Basic understanding of the companys products services and customer journey.
- Tech-savvy or able to quickly learn new tools and platforms.
- Should be comfortable working 6 days a week with rotational shifts and one rotational weekly off.
- Open to working on third-party payroll.
