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Customer Support Applications Specialist Japan
Job Location:
Monthly Salary:
Posted:
29 September 2026 (Yesterday)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Position Overview:
Our client is looking for a high-performing Bi-lingual (Japanese/English) Customer Support Application Specialist based in Japan but working remotely. Support would include the complete suite of our Clients Engineering Solution products. The ideal candidate will know the Windows architecture and basic infrastructure (server storage networks) in customer premise and public cloud environments. This role will be working with customers in the APAC region mostly Japanese.
As a Customer Care Support Specialist you will join a team in helping to provide support for Engineering products in operation upgrades configuration and general this role you will work in a multi-tier global team using our internal systems to ensure customer satisfaction and have direct customer interaction as a hands-on contributor.
Preferred Education/Experience:
Our client is looking for a high-performing Bi-lingual (Japanese/English) Customer Support Application Specialist based in Japan but working remotely. Support would include the complete suite of our Clients Engineering Solution products. The ideal candidate will know the Windows architecture and basic infrastructure (server storage networks) in customer premise and public cloud environments. This role will be working with customers in the APAC region mostly Japanese.
As a Customer Care Support Specialist you will join a team in helping to provide support for Engineering products in operation upgrades configuration and general this role you will work in a multi-tier global team using our internal systems to ensure customer satisfaction and have direct customer interaction as a hands-on contributor.
- Support external customers primarily in Japan but also supporting other APAC AMER and EMEA regions to manage configure upgrade and troubleshoot products.
- Take ownership of internal and external customer requests technical informational change properly diagnosing and prioritizing by severity and impact.
- Work with the multiple teams to drive timely resolution of issues within accepted service levels.
- Maintain strong lines of communication to internal and external customers as well as leadership.
- Telephone and web support on product navigation and usage.
- Ability to speak and read Japanese as well as English.
- Solid hands-on understanding of the Microsoft Environment (Windows Client and Server Operating Systems) IIS Web browsers and good knowledge of networking Active Directory LDAP & MS SQL.
- Strong understanding of working in customer premise and public cloud environments.
- Outstanding verbal and written skills with the ability to articulate complex concepts to cross-functional technical and non-technical audiences in both Japanese and English.
- Experience in enterprise-class CRM Salesforce
- Background or exposure to troubleshooting application integration to third-party platforms through APIs and SDKs.
- Experience working and servicing large-scale customers in the Fortune 500 space.
Preferred Education/Experience:
- 4 years of customer-facing experience in an operational customer-facing support role.
- Bachelors degree in Computer Science or related field.
- Remote (Japan) - this includes the option to work from the office in Tokyo Japan if the candidate prefers a hybrid working model.
Required Experience:
IC
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