Customer Success Senior Specialist

At Maersk we are a global leader in integrated logistics pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of whats possiblesetting new benchmarks for efficiency sustainability and excellence.

We believe in the power of diversity collaboration and continuous learning and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100000 employees across 130 countries we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Lets sail together towards a brighter more sustainable future with Maersk.

• Supports Client Managers through standard channels and builds long-term trusted customer relationships.
• Monitors customer progress against goals and drives adoption usage business value and overall relationship health.
• Resolves customer challenges by coordinating with relevant teams across the company.
• Manages CAT allocation and coordinates with customers to ensure commitments are delivered.
• Supports ocean and logistics contract renewals tender handling and contract management.
• Works closely with frontline sales on account planning goal setting and marketing strategies.
• Communicates service or rate changes to assigned accounts.
• Handles sales support tasks and commercial activities from start to finish.
• Supports management with day-to-day team needs escalations disputes special projects training reporting and backup coverage.
• Supports local and global initiatives functional transformation and commercial awareness across teams and countries.

• Customer NPS.
• Contract compliance.
• Invoice quality.
• Sales support tasks and commercial activities.

• Contract management.
• Sales outstanding.
• Customer performance.

• Client Managers.
• Product Managers.
• GSC Execution teams.
• Finance teams supporting invoice quality and dunning.

• Customers.

• Bachelors degree in business or a related field preferred.
• Minimum 5 years of experience in Sales Support or Customer Support within a similar area of expertise.
• Experience in account management execution and building customer relationships.
• Commercial knowledge.
• Strong communication skills.
• Ability to understand and address customer pain points.
• Proficiency in MS Office tools including Excel Word and Outlook.

• Shared success measures include Customer NPS contract compliance volume/FFE L&S GP and delivery on sales outstanding.
• Individual success measures include Customer NPS contract compliance volume/FFE L&S GP minimal customer churn and delivery of sales support tasks and commercial activities.

NOTE: This is a Night Shifts role (6pm to 3am) & should be flexible for 5 days work from office

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.

• Opportunity: Unlock professional and personal growth through diverse career pathways.

• Innovation: Work with a team that embraces technology and continuous improvement.

• Global Exposure: Collaborate across geographies and cultures.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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