Customer Success Manager
Job Location:
Monthly Salary:
Experience Required:
Posted on:
2 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Responsibilities:
* Manage end-to-end customer relationship activities across multiple communication channels.
* Build and maintain strong relationships with customers to improve satisfaction and retention.
* Handle customer queries complaints and escalations in a timely and professional manner.
* Coordinate with internal teams to ensure prompt issue resolution.
* Monitor customer onboarding and ensure a smooth customer journey.
* Execute customer engagement retention and loyalty initiatives.
* Maintain accurate customer records and interactions within the CRM system.
* Track customer feedback and identify opportunities for service improvement.
* Generate and analyze CRM reports customer insights and engagement metrics.
* Support cross-selling and upselling initiatives through targeted customer campaigns.
* Ensure compliance with company policies and regulatory requirements applicable to financial services.
* Work closely with Product and Marketing teams to improve customer communication strategies.
* Manage end-to-end customer relationship activities across multiple communication channels.
* Build and maintain strong relationships with customers to improve satisfaction and retention.
* Handle customer queries complaints and escalations in a timely and professional manner.
* Coordinate with internal teams to ensure prompt issue resolution.
* Monitor customer onboarding and ensure a smooth customer journey.
* Execute customer engagement retention and loyalty initiatives.
* Maintain accurate customer records and interactions within the CRM system.
* Track customer feedback and identify opportunities for service improvement.
* Generate and analyze CRM reports customer insights and engagement metrics.
* Support cross-selling and upselling initiatives through targeted customer campaigns.
* Ensure compliance with company policies and regulatory requirements applicable to financial services.
* Work closely with Product and Marketing teams to improve customer communication strategies.
Requirements
* Bachelors degree in Business Administration Commerce Marketing Finance or a related field.
* 34 years of experience in Customer Relationship Management Customer Success Client Servicing or Customer Support preferably in the FinTech Banking NBFC or Financial Services sector.
* Strong understanding of customer lifecycle management.
* Proficiency in Microsoft Office and reporting.
* Excellent verbal and written communication skills.
* Strong interpersonal and relationship-building abilities.
* Ability to manage multiple customer interactions simultaneously.
* Customer-centric mindset with strong problem-solving skills.
* Experience working with CRM platforms such as Salesforce Zoho CRM HubSpot Freshworks or similar tools.
* 34 years of experience in Customer Relationship Management Customer Success Client Servicing or Customer Support preferably in the FinTech Banking NBFC or Financial Services sector.
* Strong understanding of customer lifecycle management.
* Proficiency in Microsoft Office and reporting.
* Excellent verbal and written communication skills.
* Strong interpersonal and relationship-building abilities.
* Ability to manage multiple customer interactions simultaneously.
* Customer-centric mindset with strong problem-solving skills.
* Experience working with CRM platforms such as Salesforce Zoho CRM HubSpot Freshworks or similar tools.
Required Skills:
* Bachelors degree in Business Administration Commerce Marketing Finance or a related field. * 34 years of experience in Customer Relationship Management Customer Success Client Servicing or Customer Support preferably in the FinTech Banking NBFC or Financial Services sector. * Strong understanding of customer lifecycle management. * Proficiency in Microsoft Office and reporting. * Excellent verbal and written communication skills. * Strong interpersonal and relationship-building abilities. * Ability to manage multiple customer interactions simultaneously. * Customer-centric mindset with strong problem-solving skills. * Experience working with CRM platforms such as Salesforce Zoho CRM HubSpot Freshworks or similar tools.
