Technical Customer Success Manager– Enterprise AI & SaaS Platform | 8+ Years
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Job Summary
is a fast-growing SaaS company with category-defining AI solutions for customer service backed by top VCs and a stellar group of angel investors and advisors. Our AI-powered Resolution Intelligence platform helps enterprises make accurate service decisions at scale by leveraging structured data unstructured data LLMs and Agentic AI to diagnose and resolve complex issues in seconds.
We serve some of the worlds leading organizations across high-tech manufacturing telecommunications medical devices industrial equipment and field service operations.
We are looking for a highly technical Customer Success Manager who combines strong customer-facing skills with hands-on expertise in AI technologies enterprise SaaS platforms integrations and service operations.
This is not a traditional Customer Success role. The ideal candidate will act as a trusted advisor to customers while driving the implementation adoption and optimization of Neuron7s AI-powered solutions.
You will work directly with customer service leaders field service organizations IT teams architects and engineering stakeholders to deploy and operationalize AI solutions that improve service outcomes and business performance.
- AI Generative AI Agentic AI LLMs and NLP technologies
- Enterprise SaaS implementations and customer onboarding
- Field Service Customer Service and Service Operations workflows
- CRM platforms such as Salesforce ServiceNow Microsoft Dynamics and Oracle CX
- Enterprise integrations APIs and data onboarding
- Technical solution design and deployment
- Change management and user adoption programs
You will lead:
- Customer onboarding and implementation of Neuron7 AI solutions
- Integration of CRM and service management platforms with Neuron7 products
- Data onboarding and enterprise integrations in collaboration with customer and internal engineering teams
- AI solution deployment configuration testing and adoption
- Customer workshops and technical solution reviews
- Definition and measurement of ROI business outcomes and adoption KPIs
- AI-powered service transformation initiatives for customer service and field service teams
- Executive stakeholder management and customer success planning
- Contract renewals expansion opportunities and cross-functional collaboration with sales teams
- Product feedback and enhancement recommendations based on customer requirements
- Demonstrations of new AI Agentic AI and Resolution Intelligence capabilities
- 8 years of experience in Customer Success Solutions Engineering Technical Account Management Professional Services or Enterprise SaaS implementations
- Proven experience working with enterprise SaaS products preferably in AI analytics automation or service management domains
- Strong understanding of AI/ML concepts LLMs NLP Agentic AI and enterprise AI deployments
- Experience working with Field Service Customer Service Contact Center or Service Operations organizations
- Experience managing enterprise software implementations and cross-functional programs
- Ability to engage both technical and business stakeholders
- Strong analytical and data-driven decision-making skills
- Experience managing globally distributed teams and customer programs
- Bachelors degree in Technology Engineering Computer Science or Business Management
- Experience with Salesforce ServiceNow Microsoft Dynamics Oracle CX or other CRM platforms
- Exposure to AI implementations involving LLMs RAG Agentic AI and Knowledge Management systems
- Experience supporting Field Service organizations Service Operations teams or Technical Support environments
- Understanding of APIs integrations and enterprise data ecosystems
- Customers successfully adopt and scale Neuron7 AI solutions
- AI-powered workflows drive measurable improvements in service KPIs
- Strong executive relationships and customer advocacy
- Successful enterprise deployments and long-term customer retention
- Expansion of AI use cases across customer organizations
At youll help shape how enterprises use Agentic AI to transform customer service technical support and field service operations at scale.
Required Experience:
Manager
About Company
Resolve issues faster, the first time, in complex service environments with Service AI Solutions that learn from your data and people to deliver accurate, turn-by-turn guidance.
