Customer Success Manager

Location: Remote (India)

Recruit CRM is an all-in-one software solution for recruitment and headhunting/executive search firms trusted by agencies in more than 100 countries. Our mission is to help recruitment firms grow faster with cutting-edge technology. We provide a comprehensive platform that includes features for sourcing candidates on LinkedIn email management interview scheduling reminders CV collection and client feedback. With customers spanning every continent and a reputation as the highest-rated product in our category on Capterra we pride ourselves on being a fully remote team headquartered in New Jersey (USA) and Pune (India). We foster a collaborative environment with quarterly offsite meetings and offer competitive salaries statutory benefits and an attractive Employee Stock Ownership Plan (ESOP) to build long-term wealth for our team members.

Full-time

Customer Success (CS)

2

• Build and maintain strong relationships with customers to ensure satisfaction and success with Recruit CRM products.
• Act as the primary point of contact for customer queries and issues resolving them in a timely manner.
• Conduct regular check-ins and business reviews to assess customer health and satisfaction.
• Provide onboarding and training support to new customers ensuring they understand product features and capabilities.
• Gather customer feedback and work with the product team to recommend improvements and new features.
• Monitor customer usage and engagement proactively identifying opportunities for upselling and cross-selling.
• Develop customer success strategies to enhance customer experience and retention.
• Collaborate with sales and marketing to identify and develop case studies or success stories.
• Document customer interactions feedback and insights to continuously improve processes.

• Bachelors Degree in Business Administration (BBA) or a related field.
• 5-6 years of experience in customer success account management or a related field.
• Strong understanding of SaaS products and their implementation processes.
• Exceptional communication and interpersonal skills with the ability to engage diverse audiences.
• Problem-solving mindset with a focus on customer satisfaction and success.
• Ability to work independently and collaboratively within a remote team.

• Experience in the recruitment or staffing industry is a plus.
• Familiarity with cloud-based software solutions.
• Proven track record of managing customer relationships effectively.
• Experience using customer relationship management tools.

• Competitive salary paid monthly in Pounds ().
• Full statutory benefits including Provident Fund.
• Opportunity to participate in the Employee Stock Ownership Plan (ESOP).
• A flexible and remote working environment.
• Quarterly offsite meetings to strengthen team collaboration.

If you are passionate about customer success and eager to contribute to a growing company that values innovation and collaboration we invite you to apply for the Customer Success Manager position at Recruit CRM.