Customer Success Engineer I
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Job Summary
The Customer Success Managers primary responsibility is to drive meaningful product adoption measurable value and practical use-case expansion across ahigh-volumepool of customers. You will use customer goals workflow needs product usage and engagement trends toidentifyadoption opportunities remove barriers and recommend best practices that improve outcomes and return on investment. You will deliver this value at scale through digital-first touchpoints including Seismic Community Seismic University courses self-guided resourcesoffice hours targeted adoption campaigns and the consistent delivery of success metrics and adoption insights to key stakeholders. This role is focused on usage growth workflow optimization value realization and business impact through practical use-case-driven engagement delivered efficiently across many customers.
Bachelors Degree in Business Administration Engineering ComputerSciencesor relatedfieldsrequired. Masters Degreeis desired.
3 years of experience with Microsoft Office Suite including PowerPoint Word and Excel.
2 years of experience using AI tools such as Copilot ChatGPT or Claude to improve day-to-day efficiency and quality of work.
3 years of experience working with SaaS platforms data structures product analytics and customer workflows.
1 year working with Gainsight preferred.
Strong written and oral communication skills with the ability to explain product value guide users through use cases and influence adoption across customer teams.
Ability to understand customer requirements and translate them into adoption plans use cases and practical product recommendations.
Critical thinking curiosity analysis troubleshooting and problem-solving expertise to diagnose adoption barriers and customer workflow challenges.
Who you are:
Possessa strong senseof ownership and takes pride in all that you do.
Comfortable in dynamic environments with changing priorities.
Skilled at managing multiple responsibilities while striving to exceed expectations.
Displays a sense of humor and humility during those challenging times.
Self-starter with the ability to manage multiple projects and customer accounts simultaneously.
Ability to effectively prioritize and escalate customer issues.
Ability to adapt to a rapidly changing environment.
What you will be doing:
Drive adoption progress and productproficiencyby delivering use-case reinforcement best-practice coaching and product guidance through digital touchpoints such as proactive Digital Sales Rooms targeted email outreach and office hours.
Use product analytics usage data adoption health and value realization metrics in Gainsight to identify trends risks adoption gaps and ROI opportunities.
Triage and prioritize customers based on health product usage data engagement and risk signals; build focused intervention plans that increase usage confidence and value where the need is greatest.
Translate customer goals usage patterns and workflow challenges into practical adoption recommendations next-best use cases and repeatable success motions.
Identify adoption blockers configuration needs and product feedback; coordinate with Support Product Services or Engineering when additional expertise is required.
Work within customer tenants to understand configuration workflows and platform usage; surface technical adoption gaps and recommend specific platform actions to drive customer outcomes.
Execute scaled adoption motions by leveraging adoption playbooks Seismic Community Seismic University office hours targeted email campaigns and Adoption-at-a-Glance reporting to drive measurable usage growth across a broad book of business.
Partner cross-functionally with Support Product Services and regional CS teams to escalate blockers share customer insights and drive resolution of adoption barriers.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process please click here.
Headquartered in San Diego and with employees across the globe Seismic is the global leader in salesenablement backed by firms such as Permira Ameriprise Financial EDBI Lightspeed Venture Partners and T. Rowe Price. Seismic also expanded its team and product portfolio with the strategic acquisitions of SAVO Percolate Grapevine6 and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson former Chairman of the Board for Microsoft.
Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender age race religion or any other classification which is protected by applicable law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Required Experience:
IC
